What are the responsibilities and job description for the Key Account Manager position at wilhelmsen?
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We are hiring a Key Account Manager to be based out of our Chennai (Armenian Street) office to drive sales growth, enhance customer experience, and support collaboration with the WSS team. In Wilhelmsen Ship Services (Wilhelmsen Marine Products India Private Limited), people don’t just hold jobs here; we make the most innovative ideas a reality – and in the process, shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it. Supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals. Who you are: The Key Account Manager (KAM) reports to the Head of Sales. The role requires close collaboration with Technical Sales Managers (TSMs), Technical Sales and Business Development Managers (TSBDMs), Sales Support, Customer Service and Credit. What you will be doing: Drive profitable sales growth on from current and new customers within the KAM’s portfolio. Contribute to achieving the respective solution area targets in collaboration with the TSM and TSBDMs, including facilitation of customer meetings, leading of tenders, sharing of customer knowledge and collaborating on opportunities as agreed with the respective TSMs and TSBDMs. Develop robust and measurable Sales Activity Plans and action assertively to deliver on the agreed targets. Build the sales pipeline to hit the targets as specified based on quality opportunities on existing accounts (share of wallet) and new business. Ensure accurate and updated information on own accounts in WSS CRM Proactively utilize the available sales tools to identify areas of growth and develop actions to achieve targets. Foster strong relationships with the customers through high quality and frequent customer face to face meetings. Lead or contribute to local marketing events, as agreed with relevant stakeholders. Ensure customer portfolio adhere to agreed terms, including credit, and that the customer contracts generate the most optimal return through proactive contract management. Seek out, develop and maintain multilevel entry points and relationships with own accounts. Be a door opener for technical sales teams. Contribute to the team culture with customer centricity and collaboration at its core. Work closely with and ensure constructive hand-overs to internal stakeholders within Sales and Customer Service, Marine Product Solutions, Operations and Credit according to our processes. Ensure compliance according to agreed global sales governance framework, policies, and processes, including Compliance, Legal and Credit policies. What we are looking for Bachelor’s degree or equivalent marine qualification (preferred). Excellent communication skills and strong command of English, both written and spoken. Candidates who are fluent in Tamil or Malayalam will be preferred. Solid technical background in welding processes, mechanical works, handheld power tools, and marine gases. Experience in technical sales, ideally in an international or maritime environment. Proven ability to influence sales outcomes through technical expertise and commercial understanding. Experience negotiating with customers and managing complex discussions effectively. Strong ability to work independently, prioritize tasks, and deliver results within tight timeframes. Commercially minded, ambitious, and motivated by growth and results. Digitally confident, with experience using Excel (including pivot tables), Microsoft Office, Copilot, CRM systems (e.g. Salesforce), and analytics tools such as Power BI. How to apply Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and a motivational letter. Work Location: Armenian Street, Chennai, Tamil Nadu Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required. #WSS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.