What are the responsibilities and job description for the Service Manager position at Wildman?
- Location: 6450 innovation Blvd, Fort Wayne, IN, 46818, USA
- Employee Type: Full Time Exempt
In operation since 1952, Wildman is now a fourth-generation family business building more than a company—we are building a platform to glorify God, love and value people, and deliver industry-leading performance. With 8 locations across the Midwest, we provide industrial laundry services, first aid and safety solutions, and corporate apparel that help our customers stay clean, safe, and looking great.
Our vision is to be the #1 culture-driven, independent operator in our industry across the Midwest, expanding with purpose and discipline. We lead by serving, with a deep focus on customer intimacy and long-term relationships. Every team member is a steward of this mission—called to pursue excellence, lead with humility, and consistently deliver results that serve our customers, strengthen our communities, and help people flourish personally and professionally.
Success at Wildman means living out our values daily and building a generational company designed to endure, scale, and to wildly change lives.
Exciting Opportunity: Service Manager
Service Managers train, coach, and support a team of Route Service Representatives in order to meet and exceed customer retention, account growth, and gross profit goals by driving execution of route development, coverage, and customer satisfaction. Based on the experience of candidates and evolving business needs, this position may be changed to a Route Manager role.
Why Join Us?
- Impactful Role: Your work will directly contribute to our mission of “Changing Lives.” Your efforts will make a significant difference to our clients' success.
- Competitive Compensation: Enjoy a base salary complemented by a weekly commission structure, along with opportunities for quarterly bonuses. As part of our incentive programs, you can aspire to be a Circle of Excellence Club or President's Club winner, which includes exclusive trips for two. Our attractive commission structure and unique perks are designed to reward your hard work and dedication.
- Growth Opportunities: We invest in your development with comprehensive training programs, mentorship, and clear paths for advancement.
- Supportive Culture: Be part of a collaborative team that values your ideas, fosters innovation, and encourages personal and professional growth.
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, along with additional benefits like our dream manager program that support your well-being.
- Training and Development: Benefit from a robust onboarding process and ongoing professional development opportunities to sharpen your skills and enhance your career.
- Ensure 100% route coverage each week for assigned Service Team (provide PTO and coverage support for ASR Team)
- Ensure 100% On-Time-Complete (OTC) route stops per weekly schedule
- Drive to execution of 100% On-Time Delivery (OTD) fulfillment goals for Service Team
- Ensure Service Team establishes and executes on targeted Vendor Managed Inventory (VMI) levels
- Build superior route and customer knowledge to deliver Team Service Goals
- Manage and execute on scheduled monthly route ride-alongs
- Schedule and execute customer intimacy program to deliver scheduled visits and enhance customer relationships
- Develop and execute plan for cross-product segment training with Service Team to drive Company growth
- Lead, coach, and support development for Service Team
- And other responsibilities as may be requested from time-to-time
- High school diploma or GED equivalency certificate required
- 1-3 years’ experience in a customer facing service-related role preferred
- Prior route service experience a strong plus
- Professional verbal communication skills required
- Ability to adapt and thrive in a fast-paced environment
- Proven ability to develop strong product and customer account knowledge
- Strong problem-solving skills required
- Adapts well to changing needs, conditions, and work responsibilities
- Strong attention to detail required
- Requires maximum physical effort; required to sit for extended periods
- Must be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
- Must be able to drive a truck/step van
- Maximum unassisted lift = 50 lbs.
- Ability to read, enter and use efficiently a handheld computer
- Ability to use telephone to communicate with customers and internal support personnel