What are the responsibilities and job description for the General Manager - Holland position at Wildman Business Group LLC?
Join our Team as the next General Manager -
Location: Holland, MI (Regular regional travel and relocation flexibility required)
At Wildman, growth isn’t just a goal—it’s a way of life. We’re seeking a dynamic, results-oriented, and people-focused General Manager to join our senior leadership team. This role requires a proven operator who can lead complex service operations, drive profitability, ensure safety and compliance, and build a culture of excellence across multiple business lines—Uniform Rental, First Aid & Safety, and Facility Services.
If you thrive on leading teams, improving systems, and growing people and profits simultaneously, this is your opportunity to make a lasting impact within one of the most respected independent service providers in the Midwest.
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What You’ll Do
As a key member of Wildman’s senior management team, you will:
- Lead Multi-Line Operations: Oversee day-to-day performance across uniform rental, first aid service, and facility supply lines, ensuring excellence in service delivery, production quality, and operational consistency.
- Drive Profit & Growth: Manage full P&L accountability, deliver annual revenue and margin targets, and develop strategies for customer retention and expansion in partnership with Sales and Service leaders.
- Ensure Fleet & Driver Safety: Champion the safe operation of Wildman’s regional delivery fleet. Maintain DOT compliance, reduce accident frequency, improve route efficiency, and promote a safety-first culture for all drivers and service representatives.
- Oversee Production & Plant Operations: Ensure laundry processing, product quality, inventory flow, and equipment uptime meet company standards for efficiency, safety, and sustainability. Lead Lean/5S and continuous improvement initiatives within the plant.
- Develop and Lead People: Recruit, coach, and develop high-performing managers and teams across Production, Service, and Administration. Build future leadership bench strength by fostering engagement, accountability, and recognition.
- Champion Customer Experience: Partner with customers and internal teams to ensure exceptional quality, on-time delivery, and responsiveness that drive loyalty and growth.
- Uphold Compliance & Culture: Ensure adherence to regulatory, environmental, and safety standards while modeling and promoting Wildman’s values—Relationships, Authenticity, Service, and Excellence.
Location
- Home Base: Holland, MI
- Travel: Regular travel to regional locations is required
- Future Placement: This role is designed for future placement in a senior operational leadership role, location TBD