What are the responsibilities and job description for the Bowling Bar Server (FULL TIME) position at Wildhorse Resort & Casino?
WAGE RANGE: $14.05-$18.00 Tips
OPEN UNTIL FILLED :1st CLOSING DATE: SEPTEMBER 11, 2025
SUMMARY:
Provides beverage service and/or food service to guests in the Family Funplex in an efficient and friendly manner ensuring guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
1. Ensures customer satisfaction and play through prompt, efficient, and friendly service placing customers' needs first.
2. Greets each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders.
3. Retrieves drink orders from the bar service areas and promptly delivers them to customers.
4. Promptly takes beverage and/or food orders, accepts payment for item(s), and processes payment as outlined.
5. Ensures that beverage/food order is accurate and promptly delivered to the guest.
6. Makes continual rounds throughout the bowling/arcade areas to ensure food and beverage service is maintained.
7. Ensures that all foodstuff is handled healthfully, following the guidelines of the food handler's training at all times.
8. Maintains a neat, clean gaming area, by removing used food/beverage containers promptly.
9. Promotes internal guest service standards through courteous and respectful behavior.
10. Constantly maintains a clean, efficient work area, wipes spills, replenishes condiments and when able, assists with service and maintenance of beverage stations.
11. Complies with regulatory laws, PP&P, OLCC regulations, department policies and procedures, safety codes, etc.
12. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
13. Ensures that the operation of equipment, tools, and materials is handled safely.
14. Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone. TEAM: Functioning together to create a cooperative and positive experience. SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
1. None.
SIGNATORY ABILITY:
1. None.
ACCESS TO SENSITIVE AREAS:
1. None.
MINIMUM QUALIFICATIONS:
1. Six (6) months of experience in the customer service/hospitality industry.
2. Possesses or obtains Food Handler and OLCC service permits within 30 days of hire.
3. POS and cash handling experience.
4. Basic mathematical skills.
5. Effective communication skills - verbally provides instruction, responds to questions, and has exceptional interpersonal skills and abilities.
6. Stand and/or walk for long periods; work in a smoke-filled environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
7. Work a flexible schedule - weekends, holidays, and special events.
8. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
9. Requires a criminal history background check.
10. Must be at least 21 years of age.
Salary : $14 - $18