Villa/Cabin Maintenance Supervisor

SUMMARY: The Maintenance Supervisor is part of the Maintenance Department for Wilderness at the Smokies. The job of a Maintenance Supervisor is to supervise all Maintenance Technician employees as well as training employees and performing Maintenance Technician duties in a professional matter as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Supervise and train all Maintenance Technician employees
• Assist and direct with any work order or project property wide
• Assist direct Manager with ordering and scheduling as needed
• Assess and repair all Wilderness facilities which include but not limited to HVAC, plumbing, electrical, refrigeration, painting and remodeling as needed
• Refinish wood trimming, doors and/or furniture as needed
• Repair walls, wallpaper and/or preform patchwork and painting as needed
• Take maintenance calls in a professional manner as well as delivering satisfactory customer service in a timely manner
• Respond to emergency maintenance calls and pinpoint and/or isolate the issue in the most efficient way possible
• Carry out daily, monthly, quarterly, semi-annual and annual projects and/or inspections as needed
• Be a support team member for all departments
• Monitor and enforce strict adherence to all company safety protocols and mandatory Personal Protective Equipment (PPE) standards among subordinate staff by conducting regular audits and taking immediate corrective action when violations occur.
• All other duties assigned by Manager

SUPERVISORY RESPONSIBILITIES: Directly supervises employees under the direction of the Department Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and assisting in corrective actions of employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE: Level 3
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 3
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Level 1
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: Level 2
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment
• Ability to be covered by and maintain company insurance

QUALIFICATIONS:

• Ability to act independently with little supervision
• Efficiently handle multiple duties
• Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, calculator
• Requires a good understanding of company policies and procedures
• Working knowledge of resort amenities, room designs, and general knowledge
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures
• Must possess a thorough understanding of safety standards and the ability to influence and enforce behavioral compliance across a diverse team.
• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:
While performing the duties of this job, the employee is required to:

• Regularly stand, walk, use hands to finger, handle or feel, reach with hands or arms, talk or hear
• Frequently sit, climb or balance
• Occasionally stoop, kneel, crouch or crawl

Lifting Activities:
While performing the duties of this job, the employee is required to:

• Regularly lift up to 25 pounds
• Occasionally lift up to 50 to 100 pounds with assistance

Vision Requirements: Close vision, distance vision and peripheral vision

WORK ENVIRONMENT:

• Regularly exposed to moving mechanical parts and outdoor weather conditions
• Frequently exposed to high precarious places
• Occasionally exposed to fumes and/or airborne particles, toxic and/or caustic chemicals, risk of electrical shock and vibration

Noise Levels: Moderate