First Aid Team Member

First Aid Team Member

Wild Waves Theme & Waterpark

Position Summary

First Aid / EMT Team Members are responsible for responding to medical incidents and providing prompt, professional patient care to guests and team members. This role supports a safety-conscious environment by delivering high-quality emergency medical care, accurate documentation, and clear communication with park leadership and Base Operations.

Team Members in this position are expected to maintain a calm, professional presence while delivering excellent care and guest service.

Skills, Requirements & Qualifications

• Must be 18 years of age or older

• Must possess a valid Washington State EMT or Paramedic license

• Strong first responder and patient care skills

• Strong guest service and communication skills

• Ability to multitask, prioritize, and manage time effectively

• Ability to communicate professionally with guests, coworkers, management, and emergency responders

• Ability to work varied shifts including nights, weekends, and holidays

General Duties & Responsibilities

Guest Service

• Provide compassionate, respectful, and professional care to guests and team members

• Follow all guest service standards and code of conduct guidelines outlined in the Team Member Handbook

Safety

• Support Wild Waves’ safety-first culture by promoting a safe environment and identifying potential hazards

Teamwork

• Work collaboratively with park leadership, Base Operations, and fellow team members

Cleanliness

• Maintain clean, sanitary, and organized work areas, including medical spaces and equipment

Specific Duties & Responsibilities

• Medical Response: Respond to medical incidents and provide care within the scope of EMT or Paramedic certification, including patient assessment and treatment

• Care Escalation: Assess situations and determine when additional care or outside emergency services are required

• Communication: Clearly communicate incident details to Management and Base Operations teams

• Reporting: Complete accurate, detailed, and timely incident reports while maintaining confidentiality of sensitive information

• Office Presence: Maintain a consistent presence in the First Aid office unless actively responding to a medical call

• Emergency Procedures: Maintain knowledge of Emergency Action Procedures and respond appropriately during emergencies

• Equipment & Facility Care: Maintain cleanliness and organization of First Aid offices, restrooms, department carts, and back-of-house areas

• Other Duties: Perform additional duties as assigned based on department and park needs

Physical Demands & Work Environment

• Ability to stand and walk for extended periods

• Frequent bending, stooping, kneeling, crouching, and reaching

• Occasional climbing or balancing

• Ability to lift up to 20 pounds regularly and up to 50 pounds frequently

• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

• Work is primarily outdoors and subject to varying weather conditions

• Noise levels may range from moderate to high

Reasonable accommodations may be provided to support team members in performing the essential functions of this position.