BANQUET CAPTAIN

Join us for this incredible opportunity to be part of our Banquets/Events team as a Event Captain at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021!

We Offer Excellent Benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment
• Paid time off and holiday pay – Full Time & Part Time colleagues eligible
• Paid Family Bonding Time and Adoption Assistance
• 401K with company match
• Coolest colleague dining facility in the Charleston Region

A Banquets Captain is a key figure in the hospitality industry, primarily responsible for orchestrating and overseeing banquet events at hotels, resorts, or event venues. This role involves ensuring the seamless execution of banquets, conferences, weddings, and other special events.

The Banquets Captain will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels:

Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing

Banquets Captains coordinate with event planners, kitchen staff, and serving teams to guarantee the smooth flow of events, from setup to service and breakdown. They typically lead a team of banquet servers, assigning tasks, and maintaining a high standard of service. Banquets Captains also handle guest inquiries, resolve any issues that may arise during an event, and ensure that all aspects of the event, including food and beverage service, adhere to the established standards and timelines.

Strong communication skills, attention to detail, leadership abilities, and a deep understanding of banquet operations and guest service are essential for success in this role. Additionally, a Banquets Captain may be responsible for inventory management, maintaining banquet equipment, and ensuring compliance with health and safety regulations to create memorable and flawless events for guests.

ESSENTIAL JOB FUNCTIONS:

• Oversee all aspects of banquet events, including setup, service, and breakdown, ensuring they run smoothly and efficiently.
• Supervise and lead a team of banquet servers and support staff, assigning tasks and ensuring they provide excellent service.
• Act as a point of contact between event planners, kitchen staff, and serving teams to relay information and ensure the event's success.
• Provide exceptional customer service to event attendees, addressing inquiries and handling any issues or special requests that may arise during the event.
• Ensure that all aspects of the event, including food presentation, table settings, and overall ambiance, meet or exceed the established standards.
• Maintain a strict timeline to ensure that events progress according to schedule, including the timely serving of courses and any planned activities or speeches.
• Oversee the inventory of banquet supplies, including tableware, linens, and other event-related items, and request replenishments as needed.
• Ensure compliance with health and safety regulations, including food safety guidelines, and take appropriate measures to prevent accidents or hazards during events.

The colleague is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

• A high school diploma or GED
• Bachelor’s degree in hospitality or related field is preferred but not required.
• Hospitality experience
• Supervisory experience
• Event planning experience

Job REQUIRMENTS:

• Must be authorized to work in the United States
• Excellent oral and written communication skills required.
• Project and time management skills are essential.
• Consistent punctuality and reliability to ensure events start and progress on time.
• Strong attention to detail.
• Adaptability to work in a dynamic and fast-paced environment.
• Must be able to lift 20 pounds or more.

Qualifications

WORKING CONDITIONS:

While performing the duties of this job, the Colleague is regularly required to walk, stand, and sit. The Colleague frequently uses hands and arms to reach, carry, and lift items. The colleague must be able to interact with guests, event planners, and other staff. The Colleague can reasonably be expected to experience moderate to high noise levels and temperature fluctuations. This position can include working irregular hours based of timing of events including weekends, holidays, and late-night shifts.

A Colleague must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description in no way states or implies that these are the only duties to be performed by this Colleague. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.