Customer Service, Production & Brand Ambassador Associate

About Us

Wild About Popcorn is a locally owned gourmet popcorn company dedicated to creating unforgettable customer experiences through exceptional products, outstanding service, and a fun, welcoming atmosphere. With more than 45 flavors and a growing presence in retail, wholesale, community events, and social media, we're looking for enthusiastic team members who want to grow with us.

If you enjoy working with people, creating amazing products, staying active throughout the day, and representing a local brand with pride, we'd love to meet you!

Position Summary

The Customer Service, Production & Brand Ambassador Associate plays a critical role in the daily success of Wild About Popcorn. This position combines customer service, gourmet popcorn production, packaging, merchandising, inventory management, sales support, event preparation and execution, community engagement, social media content creation, and brand promotion.

The ideal candidate is energetic, dependable, customer-focused, comfortable interacting with the public, willing to appear in promotional videos, and excited to represent Wild About Popcorn both in-store and at community events. This is a hands-on position in a fast-paced environment where teamwork, initiative, and a positive attitude are essential.

Key ResponsibilitiesCustomer Service & Sales

• Greet every customer with enthusiasm and professionalism
• Provide product samples and explain flavors, ingredients, and promotions
• Assist customers in selecting products that best meet their needs
• Process transactions accurately using the Point of Sale (POS) system
• Handle cash, credit card transactions, gift cards, and loyalty programs
• Answer customer inquiries in person, by phone, and online
• Utilize suggestive selling and upselling techniques to enhance the customer experience
• Help create memorable experiences that encourage repeat visits

Product Demonstrations, Events & Brand Representation

• Conduct product tastings and demonstrations both in-store and at community events
• Represent Wild About Popcorn professionally at festivals, farmers markets, fundraisers, hospital events, chamber events, and other promotional activities
• Assist in planning, preparing, loading, setting up, operating, and breaking down company events
• Ensure event displays are attractive, organized, fully stocked, and aligned with company standards
• Engage with guests, offer samples, answer product questions, and create a memorable brand experience
• Support event sales, inventory tracking, product replenishment, and event reporting
• Help generate excitement around the brand through customer interaction and community engagement
• Serve as a positive ambassador for Wild About Popcorn both in-store and at off-site events
• Collaborate with team members to ensure successful execution of events from preparation through completion
• Support community outreach initiatives designed to increase brand awareness and customer loyalty in-store and at events

Production & Packaging

• Prepare gourmet popcorn according to company recipes and production standards
• Follow food safety, sanitation, and quality control procedures
• Portion, bag, seal, label, and organize products for retail and wholesale distribution
• Prepare gift baskets, specialty orders, and seasonal products
• Maintain consistency in product quality, flavor, freshness, and presentation

Inventory & Store Operations

• Monitor inventory levels of ingredients, packaging materials, and finished products
• Receive and organize deliveries
• Restock shelves and displays throughout the day
• Assist with inventory counts and stock rotation
• Notify management of replenishment needs
• Support event preparation and setup

Merchandising & Store Appearance

• Maintain attractive and fully stocked product displays
• Ensure shelves are organized, clean, and visually appealing
• Assist with promotional displays and seasonal merchandising
• Help create an inviting shopping environment for guests

Social Media & Content Creation

• Participate in creating videos, photos, and promotional content for social media platforms
• Be comfortable appearing on camera to showcase products, flavors, promotions, and special events
• Support marketing initiatives by helping create engaging content that reflects the personality of the brand
• Assist with in-store promotions and customer engagement campaigns

Cleanliness & Food Safety

• Maintain a clean and organized work environment at all times
• Follow all food safety and sanitation procedures
• Assist with equipment cleaning and maintenance
• Ensure compliance with company operating procedures

Qualifications

• High School Diploma or equivalent
• Minimum 1 year of experience in retail, food service, bakery, hospitality, kitchen, or customer service preferred
• Excellent communication and interpersonal skills
• Strong customer service mindset with a positive attitude
• Comfortable interacting with customers and appearing in promotional videos
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Ability to follow recipes, procedures, and safety standards accurately
• Dependable, punctual, and team-oriented
• Basic computer skills and familiarity with POS systems preferred
• Bilingual (English/Spanish) preferred

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs
• Ability to work in a production and retail environment
• Ability to bend, reach, and move throughout the store as needed

Schedule

• Part-Time position with opportunity for advancement
• Flexible hours based on business needs
• Availability during weekdays, weekends, holidays, and special events required
• Rotating weekends

Benefits

• Employee Discount
• Growth and advancement opportunities
• Supportive team environment
• Opportunity to develop retail, production, sales, and marketing skills
• Opportunity to participate in community events and represent a growing local brand

Why Join Wild About Popcorn?

At Wild About Popcorn, we don't just sell popcorn—we create experiences. Every flavor, every sample, every conversation, and every event is an opportunity to bring joy to our customers.

If you're looking for a position where you can interact with people, create amazing products, contribute ideas, appear in fun marketing content, and grow with a local company, we invite you to apply.

Job Type: Part-Time with Growth Potential

Work Location: In Person – Cape Coral, FL 33990

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement

Work Location: In person

Salary : $15 - $18