What are the responsibilities and job description for the Product Owner position at Wilco Source?
We are seeking an experienced Product Owner to support Patient Services and HUB operations within a pharmaceutical environment. This role will focus on AI‑enabled solutions, workflow automation, and data‑driven decisioning to improve patient access, affordability, and support experiences. The ideal candidate brings strong Product Ownership experience, deep familiarity with HUB models, hands‑on experience with Salesforce (Health Cloud preferred), and the ability to clearly communicate with technical and business stakeholders.
Key Responsibilities
Own and manage the product backlog for patient services and HUB capabilities, ensuring alignment with business goals and regulatory requirements.
Drive AI‑enabled use cases, including automation, workflow optimization, predictive insights, and operational efficiency improvements.
Partner closely with HUB operations, patient services teams, IT, vendors, and external partners.
Translate business needs into clear, actionable user stories and acceptance criteria.
Lead grooming sessions, sprint planning, demos, and retrospectives.
Act as the voice of the customer and business, prioritizing work based on value, risk, and impact.
Support Salesforce‑based solutions, including case management, enrollment, copay, prior authorization, and patient support workflows.
Collaborate with data, AI, and engineering teams to ensure AI solutions are explainable, scalable, and compliant.
Ensure solutions align with pharma compliance standards (HIPAA, GxP, data privacy).
Communicate roadmap, progress, risks, and outcomes clearly to leadership and stakeholders.
Required Qualifications
5 years of Product Owner or Product Management experience, preferably in pharma patient services or HUB operations.
Strong experience with Salesforce, ideally Salesforce Health Cloud.
Demonstrated experience working with or delivering AI‑driven or automation solutions (e.g., workflow automation, intelligent routing, analytics, OCR, NLP).
Deep understanding of HUB models, including enrollment, benefits verification, copay, prior auth, and patient support.
Exceptional communication and stakeholder management skills—able to tailor messaging to technical and non‑technical audiences.
Proven ability to prioritize, make decisions, and lead cross‑functional teams.
Comfortable working in Agile/Scrum environments.
Preferred Qualifications
Experience with patient access platforms, CRM integrations, or third‑party HUB vendors.
Familiarity with data analytics tools and AI platforms used in healthcare/pharma.
Experience supporting enterprise‑scale transformations or platform modernization initiatives.
CSPO, SAFe PO/PM, or similar certification.
Key Skills & Attributes
Strategic thinker with strong execution skills
Clear, concise, and confident communicator
Comfortable leading through ambiguity
Strong ownership mindset and accountability
Passion for improving patient experiences through technology