Product Evaluation Technician

Your activities

• Timely processing of returned material by verifying proper documentation, inspecting condition of returned material, performing receiving transactions in the ERP system and distributing material to appropriate departments for evaluation and/or repairs.
• Track status of returned material distributed to other department to insure timely processing.
• Recognize quality issues and initiate root cause investigations and containment activities to prevent recurrence of Quality issues.
• Communicate with customers to resolve any issues with their returned products (i.e. documentation, quantity discrepancies, quotes, target completion dates, etc.).
• Follow through on communications from suppliers regarding customer returns (i.e. credits, debits, repair quotes, request for more information, etc.)
• Maintain inventory accuracy of returned product locations and process scrap transactions
• Support activities to ensure quality expectations are achieved including root cause analysis.
• Perform analysis and evaluation on customer returned product (RMA)
• Process suppliers return authorizations for supplier related issues.
• Follow-up with various departments and suppliers on customer returns and evaluations.
• Enter and expedite sales orders for warranty repairs that are non-repairable.
• Package and ship repaired products to customers.
• Issue Credits for returns accordingly.
• Communicate information and status regarding returns with Customer Account Managers/Representatives.
• Monitor and process scrap product
• Maintain area SQDC board and 5S requirements
  
  

Your profile

• Associate's degree or equivalent experience
• Two years’ experience in a manufacturing environment with technical knowledge of manufacturing equipment and techniques
• Strong analytical and mechanical skills
• Customer service skills
• Specific vision abilities required by this job include color vision and the ability to distinguish between subsets of individual colors and quality of colors.
• Computer literate
• Excellent written and verbal communication skills
• Knowledge of ISO 9001 Quality System requirements
• Knowledge of WIKA products (preferred)
  
  

Benefits:

• Pension scheme
• Good development opportunities
• Employee discounts
  
  

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.

Apply now