Fulfillment Manager

Fulfillment Lead

Location: Ogden, UT (On-Site)

Compensation: $20.00–$22.50 per hour (Full-Time, 40 hours per week)

About ZB Designs

ZB Designs isn’t just a toy company. It’s a growing movement. Our team is tight-knit, hardworking, and obsessed with creating and delivering awesome products. We move fast, pay attention to detail, and have a blast doing it.

Check out our Instagram @wigglitz.zb to see the energy, creativity, and behind-the-scenes fun that drive us. If that excites you, you’ll fit right in.

Position Overview

The Fulfillment Lead plays a key role in ensuring every order that leaves our doors is accurate, on time, and packaged to perfection. Beyond keeping daily operations running smoothly, you’ll help design and improve how we do fulfillment by revamping processes, training team members, and finding smarter, faster ways to get great products into customers’ hands.

This role is ideal for someone who thrives in a hands-on environment but also thinks strategically about efficiency, quality, and scalability.

Key Responsibilities

• Lead and oversee daily fulfillment operations, ensuring all orders are accurate, on time, and meet quality standards
• Pack products in a visually pleasing, brand-aligned manner so every order looks great when opened
• Continuously improve workflows, layouts, and systems to increase efficiency and reduce errors
• Train, mentor, and motivate fulfillment team members
• Track and report performance metrics to management
• Partner with production and inventory teams to forecast and manage order flow
• Maintain an organized, safe, and high-energy work environment
• Troubleshoot fulfillment issues and implement sustainable fixes

Requirements

• Ability to lift and move up to 50 lbs. regularly
• At least 2 years of experience in fulfillment, logistics, or warehouse operations (leadership experience preferred)
• Comfortable being on your feet throughout the entire shift
• Proficient with Google Sheets or Microsoft Excel for tracking and reporting
• Strong communication and problem-solving skills
• High attention to detail and pride in presentation; packages should look as good as they perform
• Reliable, self-motivated, and detail-driven

Schedule

• Monday to Friday
• Weekends as needed

Work Location

In-person at our Ogden, UT facility

Why You’ll Love It Here

We’re building something big, and this role is central to that growth. You’ll have the freedom to shape how fulfillment operates as we scale and the support of a team that values hard work, creativity, and momentum. If you’re ready to lead from the front and make things better every week, this is where you belong.