HOUSEKEEPING SUPERVISOR

OVERALL RESPONSIBILITIES:

• To establish a high degree of excellence in the housekeeping department to include all assigned areas of the hotel.
• To be specifically concerned with room attendants, floor supervisors, public area supervisors, public area attendants, washroom attendants and linen room supervisors.
• In the absence of the Director of Housekeeping, will operate the housekeeping department and all other areas of responsibility i.e. laundry, pool area.
• Work closely with and maintain a high degree of excellence for the service departments.
• Be specifically responsible for the standards of all guest rooms, suites, corridors, and back-of-the-house storage and linen rooms.
• Ensure front of the house public area standards are excellent at all times.
• Ensure all supervisors continually inspect assigned areas and have turned in inspections.
• Ensure all reports are prepared completely and on the time.
• Ensure effective and complete training is in use and all associates are well-trained.
• Ensure proper key controls are in effect.
• Take an accurate guest supply inventory every period.
• Ensure all reports are prepared completely and on time.
• Review operating statements and critique unusual surpluses and shortages.
• Audit and approve schedules, wage projections, wage recaps and payroll.
• Involve supervisors and linen room attendants in as many administrative functions as possible to further develop themselves.
• Review out of order rooms daily
• Give immediate response to all guest problems and correspondence.
• Provide up-to-date job descriptions for all supervisors and associates.
• Ensure that lost and found articles are stored properly and logs are maintained.
• Any and all assignments by the Director of housekeeping must be followed through.

QUALIFICATIONS/PRE-REQUISITES:

• Willing to work weekends and holidays.
• Must be a self starter and able to work with minimum supervision.
• Must be able to stand or be on feet for long periods of time.
• Act as a leader

JOB REQUIREMENTS:

• Maintain a safe and clean work area.
• Notify manager when supplies are low.
• Always be professional and ethical in dealing with guests and associates
• Maintain hospitality program and make sure it is in effect and monitored daily.
• Ensure that all reports are prepared completely and on time.

PRIMARY DAILY JOB FUNCTIONS:

• Ensure all rooms are ready for guests.
• Help training of new staff
• Ensure that all reports are completed at end of each day
• Help with controlling labor in absence of manager
• Make sure all staff have completed daily assignments.
• Responds to guest complaints.
• Maintain department goals.
• Work closely with Front Desk and other Departments.
• Always be professional and act as a team leader for department.
• Focus on discipline when needed.
• Other duties as assigned.

PHYSICAL REQUIREMENTS (INCLUDE LIFTING AND PUSHING):

• Ability to bend, stoop, and lift for extended periods of time.
• Able to stand or be on feet 100% of the time.

EQUIPMENT USED:

• Computer
• Any other equipment that might be used

EDUCATION REQUIRED:

• No formal education is needed.
• Ability to read operating instructions on equipment used in department.
• Ability to speak in language understood by guests and co-workers.
• Computer knowledge helpful.