Customer Service Clerk 1 G

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13561920

**The City of Wichita is NOT an E-Verify Employer.**

**Distinguishing Features of Work**

As a Customer Service Clerk 1 at the Municipal Court, youll be the

welcoming face and voice for citizens seeking assistance with court

services. In this role, youll guide people through their inquiries,

handle records with precision, and play a key part in ensuring smooth

interactions for those navigating the court system.

Every day brings an opportunity to make a difference by helping

individuals find the information they need, whether over the phone or in

person. This role is ideal for someone who thrives on providing

excellent service, has a knack for clear and effective communication,

and enjoys taking on a range of inquiries with patience and care. Youll

work independently to follow established guidelines, with supervisors

and lead staff available for support on more complex issues, allowing

you to grow your expertise.

If youre organized, detail-oriented, and love engaging with the public,

this position offers a chance to be part of a dedicated team thats

committed to providing exceptional service to our community. Join us and

make a positive impact in the Municipal Court every day!

• \*\*Employees within the department or division shall be given first
  
  

consideration\*\***

• \*\*\*Posting may close at any time.\*\*\***
  
  

**Examples of Work Performed**

• Accepts service inquiries and related information from customers by
  
  

telephone or personal contact.

• Accepts money from the public and issues change and receipts.
• May audit customer records.
• May prepare deposits.
• May keep records related to money received and disbursed.
• May open mail and process payments.
• May reconcile daily receipts.
• May notify customers to renew license or certification.
• May pick up mail at postal facility and bring into City Hall.
• Compiles and distributes invoices for services.
• May maintain customer transaction records.
• These examples are not intended to be all-inclusive.
• Other related duties may be assigned as needed.
  
  

\

**Requirements of Work**

• Knowledge of and ability to work with the four functions of
  
  

mathematics

• Some knowledge of basic record-keeping methods
• Ability to use a computer to access, interpret, and record
  
  

information

• Ability to accept and respond to a steady volume of requests for
  
  

information and/or service, both in person and over the telephone

• May require ability to use a cordless telephone with headset for all
  
  

telephone contacts

• Ability to access records in file cabinets, books, and/or on
  
  

microfilm

• Ability to understand and interpret instructions in written, oral,
  
  

diagram or schedule form

• Ability to carry out detailed but uninvolved written or oral
  
  

instructions

• Ability to lift, carry and re-stack up to 30-pound loads of records,
  
  

generally contained in shelves, boxes or drawers, for up to 10 feet

• Ability to access manual files from ground level to overhead
  
  

reaches, possibly requiring the use of a stool or ladder

• Ability to sit for up to 30 minutes of each hour on a stool at a
  
  

counter

• Ability to walk or stand up to 30 minutes of each hour
• Ability to repeatedly bend, stoop, turn, twist, or kneel in order to
  
  

file or retrieve multiple records

• May require ability to use a calculator with speed and accuracy.
• May require ability to count money and make change.
• Ability to develop and maintain effective working relationships with
  
  

associates, employees of other departments, representatives of

outside agencies, and the public

• Ability to communicate clearly and effectively, both orally and in
  
  

writing

• May require ability to pass assessment test for bilingual skills
• May require ability to acquire and maintain a valid Kansas driver\'s
  
  

license

• An employee shall not pose a direct threat to the health or safety
  
  

of other individuals in the workplace

Offers of employment are contingent upon passing a pre-employment

physical, which includes drug screening, and upon satisfactory

evaluation of the results of a criminal record check.

Applicants have rights under Federal Employment Laws. Please find more

information under the following links:\

[https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf){target="_blank"

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