What are the responsibilities and job description for the Customer Service Clerk I position at City of Wichita?
The City of Wichita is NOT an E-Verify Employer.
Distinguishing Features of Work
Step into a pivotal front-line role with the City of Wichita as a Customer Service Clerk 1 – Housing, where your skills directly support the community by providing accurate, professional, and timely customer service. This position blends clerical expertise with public interaction, ensuring that inquiries—whether by phone or in person—are handled efficiently and in accordance with established policies. You will manage records, process payments, reconcile receipts, and assist residents with housing-related services, playing a key role in maintaining trust and satisfaction. While work is performed independently, collaboration with supervisors ensures complex situations are resolved effectively. This role offers an opportunity to grow professionally, gain hands-on municipal experience, and make a meaningful impact on the community through exceptional service delivery.
Workdays and Hours - Monday - Friday 8:00am - 5:00pm
Workdays and Hours - Monday - Friday 8:00am - 5:00pm
Bargaining Unit: Employee Council
**Posting may close at any time **
Examples of Work Performed
- May handle money; may process, track in excel documents, and/or transport valuable documents and/or records of transactions such as Housing & Community Services mail.
- Answers telephones and/or greets visitors, maintains and checks Housing & Community Services email inbox, gives information, takes messages, directs clients to appropriate Housing & Community Services staff, and schedules routine events such as Housing Choice Voucher Hearings and Private Conferences.
- May maintain customer accounts and related records in online databases: posts payments, prepares and sends out closing or special bills, checks the accuracy of customer billing against controls and prepares routine transaction reports, create Housing Choice Voucher file folders.
- May issue various types of licenses and permits; compute fees; issue receipts of payment; create work orders from call-ins by maintenance staff; provide appropriate forms to walk in clients
- May keep records of time worked by individual employees, distributes time shown to proper work categories, posts payroll information to individual records, and maintains related personnel records.
- May maintain operating and production records, accounts, and financial statements.
- Operates office machines such as multi-line telephone system, copy machine, and fax machine; may type memoranda, letters, forms and other documents such as frequently asked questions and website content.
- Completion of work assignments may require the operation of a vehicle.
- The examples of work performed are not intended to be all-inclusive.
- The City of Wichita reserves the right to assign additional duties as needed.
Requirements of Work
- Working knowledge of office practices and procedures.
- Ability to make mathematical computations with speed and accuracy.
- Ability to maintain complex clerical records.
- Ability to understand applicable policies and procedures and to exercise good judgment in making decisions in accordance with ordinances, codes, and regulations.
- Ability to follow oral and written instructions.
- Ability to write legibly.
- Ability to lift and carry up to 60 pounds.
- Ability to stay seated for extended periods of time.
- Ability to climb ladders and to bend, turn, and reach as necessary to get equipment or supplies.
- May require attainment of passing score on pre-employment typing test.
- Ability to develop and maintain effective working relationships with associates.
- Ability to communicate clearly and effectively, both orally and in writing.
- May require ability to acquire and maintain a valid Kansas driver's license.
- An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
Experience and Training
Required Experience and Training
- A Highschool diploma.
- One year of experience in public-facing roles that involve significant customer interaction and maintaining accurate records.
- One year of experience in handling cash transactions, including balancing and reconciling cash drawers.
- Must be legally authorized to work in the United States without the need of a sponsorship.
- Attainment of passing scores on pre-employment tests. Candidates with the required experience and training will be required to take the following assessments:
- Customer Service Mindset Survey
- Microsoft Excel 2013 - Normal User
- Microsoft Word 2013 - Normal User
Preferred Experience and Training
- One year experience managing a high volume of telephone calls on multiple lines.
- One year experience in a municipal or government setting.
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf (Download PDF reader)
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf (Download PDF reader)
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf (Download PDF reader)