Senior Manager of POS and Retail Store Systems

The Senior Manager of Store Systems Engineering is responsible for leading the implementation, rollout, and ongoing management of retail store technology platforms, including POS, payment systems, and hardware/software solutions. A critical aspect of this role is engineering solutions to stage POS systems. Another critical aspect is to monitor, manage, and ensure the reliability of store systems, while also overseeing the application POS life-cycle management process.

Key Responsibilities

Project Implementation & Delivery

• Lead end-to-end implementation of store systems projects
• Manage project timelines, deliverables, and milestones to ensure successful rollouts across all retail locations
• Manage IT and business stakeholders

Systems Management

• Engineer solutions for proactive monitoring of store systems performance, uptime, and transaction reliability.
• Examples include:
• Automated error detection and alerting for payment failures
• Store system health reports showing uptime and performance trends
• Utilizing deployment tools for updates and patches
• Engineer solutions for the staging of POS systems for new stores and break-fix
• Examples include:
• Engineering hard disk images for Windows and POS software upgrades
• Engineering a process to stage POS machines for new stores and break-fix

Application Life-Cycle Management

• Oversee processes for demand management, including intake, assessment, and prioritization of change requests
• Partner with business stakeholders to evaluate requests for enhancements, bug fixes, and new features
• Maintain a structured backlog of store system changes, ensuring alignment with strategic priorities
• Govern release management, including testing, deployment, and post-release validation

Integration & Rollout

• Ensure store systems integrate effectively with ERP systems such as Finance and Merchandising
• Oversee testing, deployment, and post-launch support for new systems and upgrades.

Operational Support

• Work with the Support team to support day-to-day store operations
• Work with the New Store Opening team to support store openings/closings/relos/remodels

Continuous Improvement

• Drive process automation and system adoption across store operations
• Collect feedback from store associates and stakeholders to refine system performance.

Vendor & Budget Oversight

• Manage vendor relationships, contracts, and licensing agreements for store systems software
• Ensure projects are delivered within approved budgets and maximize ROI

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field
• 7 years of experience in retail systems engineering or store technology project leadership
• Proven track record in implementing and monitoring POS, payment systems, and store operations technology
• Strong knowledge of retail operations and system integration
• Experience managing application life-cycle processes, including demand intake and release management
• Excellent leadership, communication, and organizational skills
• Ability to manage multiple projects simultaneously