What are the responsibilities and job description for the Account Manager position at Wholesale Payments?
Company Description
Founded in 2007, Wholesale Payments is a leading privately held merchant services provider in the United States. The company specializes in delivering credit card processing, POS solutions, and cutting-edge technology to industries such as retail, restaurants, business-to-business (B2B), and financial services. Headquartered in Lubbock, Texas, Wholesale Payments supports a nationwide sales force of over 250 representatives with a dedicated team of 60 professionals in its corporate office and additional support staff in satellite locations in New Braunfels and Dallas, Texas. Known for its industry expertise and customer-focused solutions, Wholesale Payments is committed to supporting businesses of all sizes with their payment processing needs.
Role Description
This is a full-time hybrid role for an Account Manager based in Birmingham, AL, with flexibility for remote work. The Account Manager will be responsible for building and maintaining strong client relationships, managing customer accounts, and ensuring satisfaction with the company’s services. Day-to-day tasks include identifying sales opportunities, onboarding new clients, and providing support for client inquiries or issues. Additional responsibilities include regular communication with clients to address their needs and collaborating with internal teams to deliver tailored solutions.
Qualifications
Founded in 2007, Wholesale Payments is a leading privately held merchant services provider in the United States. The company specializes in delivering credit card processing, POS solutions, and cutting-edge technology to industries such as retail, restaurants, business-to-business (B2B), and financial services. Headquartered in Lubbock, Texas, Wholesale Payments supports a nationwide sales force of over 250 representatives with a dedicated team of 60 professionals in its corporate office and additional support staff in satellite locations in New Braunfels and Dallas, Texas. Known for its industry expertise and customer-focused solutions, Wholesale Payments is committed to supporting businesses of all sizes with their payment processing needs.
Role Description
This is a full-time hybrid role for an Account Manager based in Birmingham, AL, with flexibility for remote work. The Account Manager will be responsible for building and maintaining strong client relationships, managing customer accounts, and ensuring satisfaction with the company’s services. Day-to-day tasks include identifying sales opportunities, onboarding new clients, and providing support for client inquiries or issues. Additional responsibilities include regular communication with clients to address their needs and collaborating with internal teams to deliver tailored solutions.
Qualifications
- Experience in account management, relationship building, and client retention
- Proficiency in sales strategy and identifying business growth opportunities
- Strong communication, problem-solving, and negotiation skills
- Proficiency in CRM software and knowledge of payment processing systems is a plus
- Ability to work independently in a hybrid environment while meeting deadlines
- Organizational skills and attention to detail
- Experience in financial services, retail, or related industries is beneficial
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred