What are the responsibilities and job description for the Customer Enrollment Representative position at Whole Team Innovation?
Whole Team Innovation is is hiring two motivated Customer Enrollment Representatives to join our growing team in Elmhurst. This full-time, on-site position is ideal for individuals who enjoy working with people and are interested in gaining hands-on experience in customer service, account enrollment, customer support, and client relations.
As a Customer Enrollment Representative, you will work directly with customers throughout the greater Chicago area to understand their needs, explain available products and services, answer questions, and guide them through the enrollment process. Our goal is to provide every customer with clear information, personalized support, and a positive experience from start to finish.
Previous customer service or enrollment experience is helpful but not required. Whole Team Innovation provides hands-on training, ongoing coaching, and professional development.
Customer Enrollment Representative Responsibilities
- Assist customers directly with new account and service enrollments
- Speak directly with customers to understand their needs and available options
- Explain products, services, pricing, and current promotions clearly
- Answer customer questions and provide accurate account information
- Complete enrollment forms, account updates, and service requests
- Review customer information for accuracy and completeness
- Maintain organized records of customer interactions and account activity
- Provide professional and solution-focused customer support
- Stay informed on current products, services, and enrollment procedures
- Collaborate with team members to support customer satisfaction and performance goals
Key Qualifications
- Must be 18 years of age or older
- Able to work on-site
- Strong communication and interpersonal skills
- Friendly, professional, and customer-focused
- Dependable, organized, and comfortable working in a fast-paced environment
- Willing to learn and receptive to coaching
- Previous experience in customer service, retail, hospitality, sales, account services, or another customer-facing role is a plus, but not required
Customer Enrollment Representative Perks
- Competitive compensation
- Additional performance-based incentives monthly / quarterly
- Hands-on training and ongoing development
- 401(k)
- Flexible scheduling for full time employees
- Professional mentorship and coaching
- Paid time off
- Supportive, team-oriented environment
- Experience in customer service, enrollment, account support, and client relations
If you enjoy helping customers and are looking for a full-time Customer Enrollment Representative position, apply today to join Whole Team Innovation.
We are looking for dependable, people-focused individuals who are ready to learn, contribute, and grow with our expanding team.
Pay: $62,550.00 - $70,550.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $62,550 - $70,550