What are the responsibilities and job description for the Medical Receptionist position at Whole Family Health Center Inc?
Rate: $18-$20/ hour
Status: Full-Time | Onsite | Level 2 Background Clearance Required
About Whole Family Health Center (WFHC)
Whole Family Health Center is a non-profit community healthcare organization serving the Treasure Coast for nearly 30 years, offering an integrated approach to healthcare, and striving to be a healthcare home for all members of the community.
Position Summary
We are seeking a highly organized, detail-oriented Medical Receptionist to join our team. The ideal candidate thrives in a fast-paced environment, provides exceptional customer service, and contributes to a positive, collaborative workplace. This position plays a critical role in maintaining office operations, supporting clinical staff, and ensuring a welcoming experience for all patients.
Key Responsibilities
Customer Service & Front Desk Support
- Maintain professional, positive interactions with patients, visitors, and coworkers.
- Keep reception and waiting areas clean, organized, and welcoming.
- Greet and direct visitors, vendors, and patients appropriately.
Patient Check-In & Intake
- Collect, verify, and enter patient demographics, identification, insurance information, and visit reasons into Phreesia and Athena.
- Provide and collect required forms, consent packets, and documentation.
- Collect patient payments and manage daily payment batches.
Appointment Scheduling & Coordination
- Answer incoming calls, schedule patient appointments, and conduct reminder calls.
- Schedule follow-up visits, diagnostic testing, and specialty referrals; follow up to confirm completion.
- Verify insurance eligibility and assist with general patient inquiries.
Provider Schedule Management
- Maintain accurate provider schedules.
- Clear no-shows and reschedule cancelled or bumped appointments.
Documentation & Office Support
- Document patient interactions and care coordination in the EHR.
- Assist with outside screenings and provide cross-clinic coverage when needed.
- Attend required training and perform additional duties to support smooth clinic operations.
Qualifications
- High School diploma or GED required; college degree preferred.
- Must be cross trained in electronic medical records, scheduling software, and Microsoft Outlook.
- Bilingual in Spanish, or Creole a plus.
Compensation and Benefits
- Salary Range: $18-20/hour
- Comprehensive medical, dental and vision coverage after 90 days.
- Life Insurance
- Retirement plan
- Paid Time Off and Sick Time off.
- EAP Program
- Internal credentialing
- Professional Development Assistance
- Supportive and collaborative work environment.
- Strong clinical skills and knowledge of evidence-based therapies
- Excellent communication and interpersonal skills
- Level 2 background clearance and required immunizations (MMR, Hep B, Varicella, Tdap, PPD).
Why Join WFHC?
Join a mission-driven organization dedicated to advancing whole-family wellness and community health. At WFHC, you will lead a dedicated team committed to compassionate, high-quality care in a supportive and collaborative environment.
WFHC reserves the right to change or modify the job description, including but not limited to Major Responsibilities, Education, Certification, and Physical Requirements.
WFHC is an EOE.
Salary : $18 - $20