What are the responsibilities and job description for the Medical Receptionist position at Narayana Healthcare Alliance, LLC?
Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your energetic approach will help streamline clinic operations, ensure accurate documentation, and uphold the highest standards of patient confidentiality and care. This position offers an exciting opportunity to contribute to a compassionate healthcare environment while utilizing your strong organizational and technical skills.
Duties
- Greet patients warmly, verify their information, and assist with check-in procedures using electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Schedule appointments efficiently using medical office management software and coordinate with clinical staff to optimize daily clinic flow
- Manage patient records by accurately filing, updating, and reviewing medical documentation in compliance with HIPAA and clinical confidentiality policies
- Handle phone communication professionally, providing clear information about services, appointment reminders, and insurance inquiries
- Process medical billing and collections by verifying insurance coverage, submitting claims via EHR systems, and following up on unpaid accounts using medical coding including CPT, ICD-9, ICD-10 codes
- Maintain knowledge of health insurance policies such as Medicare and private insurers to assist patients with billing questions and documentation review
- Support clinical staff by preparing care plans, reviewing documentation for accuracy, and managing electronic health records (EHR) with proficiency in Microsoft Office tools and other administrative software
Qualifications
- Proven experience as a Medical Receptionist or in a similar medical administrative support role within clinics or healthcare settings
- Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential
- Strong knowledge of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and health insurance processes including Medicare is required
- Excellent customer service skills combined with professional phone etiquette and effective communication abilities
- Bilingual skills are highly desirable to serve diverse patient populations effectively
- Demonstrated clerical experience including filing, typing (including 10-key), data entry, and document review in a fast-paced environment
- Proficiency in Microsoft Office applications for documentation and reporting purposes
- Ability to handle sensitive patient information with discretion in accordance with HIPAA regulations
- Clinic experience or dental clinic experience is a plus but not mandatory; strong organizational skills are essential for success in this role
Join our team to make a meaningful difference in patient care through your energetic approach and meticulous attention to detail. We value dedicated professionals who thrive on supporting healthcare operations while delivering exceptional service!
Work Location: In person