Patient Navigator | Financial Services | Community Health

Patient Navigator | Financial Services | Community Health Whittier Street Health Center - Roxbury Crossing, MA $19 - $20 an hour Compensation & Benefits Include: $19.00–$20.00 per hour Health, dental, and vision insurance Employer-funded pension & life insurance 403(b) retirement plan Paid time off, paid holidays, and bereavement leave Professional development opportunities The Opportunity: Whittier Street Health Center is seeking a part-time (24 hours per week) Patient Navigator to join our Patient Financial Services team. In this role, you will help patients and families access the healthcare, support services, and community resources they need to achieve positive health outcomes. You will work closely with patients, providers, and community partners to remove barriers to care, coordinate services, and support patients throughout their healthcare journey. Key Responsibilities: Assist patients and families with scheduling appointments and accessing healthcare services. Connect patients with dental, behavioral health, vision, and other clinical services. Help patients identify and access community resources, including transportation, childcare, financial assistance, and other support programs. Collaborate with clinical teams to coordinate referrals and follow up on patient appointments. Research and connect patients with internal and external resources that support their healthcare needs. Provide health education and promote awareness of available programs, services, screenings, and preventive care opportunities. Maintain accurate documentation of patient interactions, outreach activities, referrals, and services provided. Track and report outcomes related to patient service coordination and resource utilization. Qualifications: Associate degree or higher from an accredited college or university. Minimum of one year of experience in patient education, case management, patient navigation, community outreach, or a related field. Knowledge of healthcare systems, patient services, and community resources. Experience working with diverse populations and multidisciplinary teams. Proficiency with Microsoft Office Suite, Outlook, and electronic medical records (EMR) systems. Strong verbal and written communication skills. Join Our Team! Whittier Street Health Center is dedicated to advancing health equity and delivering high-quality, culturally responsive care. We are committed to building a diverse, inclusive workplace where every team member contributes to improving the health and well-being of our community. If you’re ready to make a meaningful impact, we’d love to hear from you. #indlp Pay: $19.00 - $20.00 per hour Benefits: 403(b) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Referral program Retirement plan Vision insurance Application Question(s): Which healthcare systems or areas do you have experience with? This position is part-time (24 hours/week) and fully onsite at our Roxbury, MA location. Does this schedule and location work for you? How many years of experience do you have working in healthcare, patient access, insurance, benefits, or a similar patient-facing role? Do you have experience assisting patients with health insurance eligibility, benefits, enrollment, or financial assistance programs (such as MassHealth or the Health Connector)? Work Location: In person