What are the responsibilities and job description for the Service Manager position at Whitney's Farm Market?
Job Overview
We are looking for a proactive and experienced Service Manager to lead our automotive service department. In this role, you'll oversee daily operations, ensure top-notch customer satisfaction, and drive the success of our service team. The ideal candidate is passionate about automotive repair and has a knack for managing people, processes, and client relationships. If you thrive in a dynamic environment and enjoy helping customers get back on the road quickly and safely, this position is perfect for you.
Duties
- Manage the overall operations of the service department, including scheduling, workflow, and quality control.
- Manage the oversight of the parts department.
- Lead, motivate, and develop a team of service technicians and advisors to deliver excellent customer service.
- Oversee vehicle diagnostics, repairs, and maintenance tasks such as oil changes, brake repairs, suspension work, tire services, shocks & struts, transmissions, and air brake systems.
- Utilize estimating software to prepare accurate repair estimates and ensure proper service writing.
- Upsell additional services or repairs by identifying customer needs while maintaining transparency and trust.
- Handle client communication effectively to explain repairs, costs, and timelines clearly.
- Ensure compliance with safety standards and maintain a clean, organized work environment.
- Manage cash handling procedures and oversee parts inventory to optimize profitability.
Qualifications
- Proven experience in auto service management or dealership settings with a strong background in automotive diagnostics and repair.
- Hands-on mechanic experience combined with knowledge of automotive repair procedures such as collision repair, auto body repair, oil changes, brake systems, suspension components, tire services, shocks & struts, transmissions, and air brakes.
- Familiarity with estimating software and computer-aided vehicle damage estimating tools.
- Excellent customer service skills with the ability to communicate technical information clearly to clients.
- Sales experience with upselling techniques to maximize revenue opportunities.
- Mechanical knowledge across various vehicle systems including transmissions and suspension components.
- Valid driver’s license with a clean driving record; ability to drive company vehicles as needed.
- Strong organizational skills with attention to detail in service writing and cash handling procedures.
Join us as a Service Manager where your automotive expertise will lead a dedicated team in delivering exceptional vehicle care while fostering positive customer relationships!
Pay: $55,000.00 - $70,000.00 per year
Work Location: In person
Salary : $55,000 - $70,000