Quality Manager

Position Summary

The Quality Manager is responsible for leading the Quality Department, including Quality Control Laboratory operations, quality systems, audit management, management of change and continuous improvement initiatives. This position ensures compliance with customer, regulatory, and company quality standards while driving product quality, process improvement, and operational excellence across the organization.

The Quality Manager serves as a key leader within the manufacturing organization, partnering with Operations, Supply Chain, Engineering, and Customer Service to maintain product integrity, support new product development, and foster a culture of quality and continuous improvement

Responsibilities:

• Lead and maintain the Quality Management System to ensure compliance with company, customer, and regulatory requirements.
• Develop, implement, and continuously improve quality policies, procedures, and work instructions.
• Monitor and analyze quality performance metrics and identify improvement opportunities.
• Lead investigations related to customer complaints, product nonconformances, and quality incidents.
• Ensure corrective and preventive actions are effectively implemented and sustained.
• Direct daily operations of the Quality Control Laboratory.
• Ensure laboratory testing is conducted accurately, safely, and in accordance with established procedures.
• Oversee laboratory equipment calibration, maintenance, and validation programs.
• Review and approve quality testing results and related documentation.
• Ensure laboratory personnel are properly trained and qualified.
• Lead internal, customer, supplier, and third-party audits.
• Coordinate responses to audit findings and ensure timely closure of corrective actions.
• Maintain compliance with applicable industry standards, certifications, and regulatory requirements.
• Prepare and present audit results, quality metrics, and compliance reports to leadership.
• Support new product development, product improvements, and formulation changes.
• Ensure product testing, validation, and commercialization activities meet quality standards.
• Collaborate with Operations and Engineering to support successful product launches and process improvements.
• Supervise, coach, and develop Quality Control.
• Conduct performance evaluations and establish employee development plans.
• Develop and deliver quality-related training programs.
• Foster a collaborative, customer-focused work environment.
• Other duties as assigned by your supervisor

Experience/Skills/Educational Requirements:

• Bachelor’s degree in chemistry, Chemical Engineering, Industrial Engineering, Quality Management, or a related technical field required.
• Minimum of 5 years of quality management experience in a manufacturing environment.
• Minimum of 3 years of leadership experience managing technical, laboratory, or quality teams.
• Experience managing quality systems, laboratory operations, and audit programs.
• Experience leading continuous improvement initiatives and root cause investigations.
• Experience supporting product development and R&D activities preferred.
• Strong knowledge of quality management systems and auditing principles.
• Knowledge of ISO standards and manufacturing quality practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, coaching, and team-building abilities.
• Effective verbal, written, and presentation communication skills.
• Proficiency with Microsoft Office and quality data analysis tools.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.

Whitmore offers excellent competitive wages, Performance and Attendance Bonus programs, world-class benefits, and unparalleled opportunities for development – all to create an invigorating and satisfying environment.

Benefits:

• Medical, Dental, Vision insurance
• Disability insurance
• Life insurance
• Flexible Spending Account & Health Savings Account
• Paid time off (PTO)
• Maternity & Paternity leave
• Employee Assistance Program
• Tuition reimbursement
• 401(k) $1-$1 match, up to 6% - vest immediately
• 401(k) additional profit sharing – up to 3%
• Employee Stock Ownership Plan (ESOP)

Whitmore is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, veteran status, disability, source of income, status as a victim of an intra-family offense, and place of residence or business.