Hotel Front Desk Clerk

Front Desk Agent: Job Responsibilities

The primary focus of this role is to manage the guest experience from arrival to departure, acting as the operational "heart" of the hotel.

• Check-in & Check-out: Facilitate the registration process, verify identities, assign rooms, and process departures with accuracy and speed.
• Guest Service: Act as the main point of contact for guest requests, providing information on hotel amenities, local attractions, and dining.
• Financial Transactions: Process credit card authorizations, cash payments, and guest billing; maintain a balanced cash drawer throughout the shift.
• Internal Coordination: Communicate room status updates to Housekeeping and report maintenance issues through the appropriate channels.
• Issue Resolution: Listen to guest concerns, offer immediate solutions or "service recovery," and escalate complex issues to the Front Office Manager.
• Reservation Management: Handle incoming phone calls, manage future bookings, and optimize room inventory to maximize occupancy.
• Safety & Security: Follow all emergency procedures and maintain guest privacy by strictly adhering to data protection and key control policies.

Front Desk Agent: Qualifications

These are the specific skills, experiences, and traits required to be successful in this position.

• Experience: A minimum of 1 year in customer service, retail, or a hospitality-related environment is preferred.
• Education: High school diploma or equivalent.
• Communication: Exceptional verbal and written English skills; the ability to communicate with a diverse range of international guests.
• Technical Proficiency: Prior experience with Property Management Systems (PEP) and a working knowledge of Microsoft Office.
• Personal Attributes: A warm, professional, and approachable demeanor.
• The ability to remain calm and collected under pressure or during peak "rush" hours.
• Strong attention to detail regarding guest preferences and financial records.
• Physical & Schedule Requirements:
• Ability to stand for the duration of a shift.
• Flexibility to work a rotating schedule, including late evenings, weekends, and holidays.

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person

Salary : $15 - $17