System Engineer

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Our client is a global pharmaceutical leader headquartered in Mumbai, India, with products distributed in over 100 markets. They specialize in pharmaceutical products, including branded and generic formulations, complex generics, biotechnology products, and active pharmaceutical ingredients. Trusted by healthcare professionals and consumers globally, the company holds a strong position in India and the U.S. across multiple therapy areas, including respiratory, cardiovascular, anti-diabetic, anti-infective, gastrointestinal, central nervous system, and women’s health.

Our client operates 15 state-of-the-art manufacturing sites and 7 research centers globally, supported by a dedicated workforce of over 22,000 professionals.

The company is committed to improving patient health outcomes through its subsidiaries, which include Diagnostics, Digital Health, and Manufacturing Solutions.

As a Systems Engineer, you will be responsible for...

• Responding, managing. and escalating (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools.
• Supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis.
• Ensuring compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities.
• Managing and maintaining analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements.
• Performing L1 tasks on Server, Network and Telecom Infrastructure in USA & Canada as needed.
• Assisting Core teams in performing L1 troubleshooting tasks on Security tools, technologies & platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management.
• Maintaining inventories of endpoint devices, GMP assets and applications.
• Ensuring 100% compliance with the GMP Policies and Procedures.

Operations:

• Handling day to day end user support tickets. Provides IT support to VIP users.
• Working with central IT teams to resolve issues reported via helpdesk system.
• Owning end-to-end responsibility for resolving issues in a timely manner.
• Providing updates on Infrastructure health and corrective/preventive actions.
• Maintaining an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices and Network devices.
• Ensuring site IT SOPs are updated and supports site QA and CSV on GMP tasks.

What you already have...

Education Qualifications:

• Bachelor’s degree (IT) or similar Desired Certifications.
• Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH, CISSP, MCSA etc.

Experience Required:

• 3 – 5 years’ experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment.
• Working Knowledge of Cisco, Juniper, Aruba Technologies & Architectures (examples- Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)
• Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.
• Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS.
• Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE.
• Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)
• Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.
• Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories.
• Well versed with GMP Procedures
• Flexible to work in a multi-shift operation environment.
• Can be onsite on need basis to assist during any crisis in off-business hours.