Supply Planning & Order Management Sr Specialist

About WhiteCrow

We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house research.

About our client

Our Client is the global market leader in the design, testing, and manufacture of specialty filter solutions for the tobacco industry. Headquartered in Singapore, the company operates nine manufacturing facilities across Europe, the Americas, and Asia, supported by two Innovation Centres, an accredited Scientific Services laboratory, and a Centre of Excellence dedicated to sustainability.

With a workforce of approximately 2,000 employees, Our Client serves customers in more than 120 countries worldwide.

Guided by a strong sense of partnership, Our Client’s purpose is to support its partners in transforming their businesses and realizing sustainable growth—succeeding together through collaboration. Its mission is to be a responsible, customer-focused innovation leader, delivering excellence in sustainable solutions for today and the future.

As a Supply Planning & Order Management Sr Specialist, you will be responsible for...

Order Management & Fulfilment Execution

• Managing end-to-end order intake to fulfilment process ensuring alignment with customer requirements and supply capabilities.
• Monitoring and managing order backlog, ensuring timely resolution of constraints and prioritization.
• Coordinating closely with Customer Support / Commercial teams on demand fulfilment and order commitments.
• Driving proactive communication on order status, delays, and recovery plans.

Supply Planning & Prioritization

• Collaborating with Production Planners to translate demand into executable production and fulfilment plans.
• Leading order prioritization decisions based on customer criticality, contractual commitments, and business impact.
• Ensuring optimal allocation of constrained supply across customers and regions.
• Supporting escalation management for supply-demand imbalances.

Capacity Planning & RCCP

• Developing and maintaining Rough-Cut Capacity Planning (RCCP) to ensure alignment between demand and production capacity.
• Identifying capacity constraints early and drive mitigation actions (e.g., alternate sourcing, schedule optimization, subcontracting).
• Partnering with manufacturing and procurement teams to balance load vs. capacity.

Customer Stock Build & Inventory Coordination

• Managing customer-specific stock build strategies to support service level targets and campaign demand.
• Coordinating with inventory and warehouse teams to ensure optimal stock positioning Monitoring and controlling inventory risks (excess, slow-moving, or shortages) linked to customer demand patterns.

Cross-Functional Coordination (Control Tower Role)

Acting as the central coordination point between:

• Commercial / Demand Planning.
• Customer Service o Production Planning.
• Procurement / Logistics o Global Supply Chain team.
• Drive alignment on order fulfilment strategies and execution plans.
• Lead regular order fulfilment reviews and backlog governance meetings.
• Performance Monitoring & Continuous Improvement.

Tracking and reporting key KPIs:

• OTIF (On-Time In-Full).
• Backlog aging.
• Service level adherence.
• Capacity utilization.

Identifying root causes of service failures and drive corrective actions Lead or support initiatives to improve:

• Order cycle time.
• Planning accuracy.
• Supply chain responsiveness.

What you already have...

• Bachelor's Degree in Supply Chain Management, Procurement, Business Administration, Engineering, or related discipline.
• 3–7 years of procurement, purchasing, materials management, or supply chain experience.
• Experience in manufacturing environments preferred.
• Experience working with international suppliers and supply networks.
• SAP ERP experience preferred.
• Experience supporting sourcing, supplier management, and inventory optimization initiatives.