VoIP Onboarding Specialist

Join a fast-paced technology services team as an Onboarding Specialist, supporting new customers through a seamless transition from sales to implementation. This role is key to ensuring successful service delivery, high customer satisfaction, and strong client relationships in a dynamic, customer-focused environment. This is an onsite role based in Miami, FL.

Job Function

• Manage the onboarding process for new customers, coordinating service setup and delivery.
• Serve as the primary point of contact post-sales, ensuring a smooth transition and positive experience.
• Handle inbound calls and support requests in both English and Spanish.
• Assess customer needs and guide them through implementation and system setup.
• Maintain clear communication with internal teams and external stakeholders.
• Document configurations, processes, and customer interactions accurately.
• Identify and escalate technical or billing issues to the appropriate teams.
  
  
  

Job Requirements

• Bachelor’s degree required.
• Fluent in English and Spanish (written and verbal) required.
• Must be based in Miami, FL and able to work fully onsite.
• Minimum of 2 years of experience in customer support, onboarding, or a related role.
• Basic technical knowledge, preferably with VoIP or similar technologies.
• Strong problem-solving skills and ability to navigate technical and customer-facing responsibilities.
• Adaptable, reliable, and able to thrive in a fast-paced environment.
  
  
  

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

ITSIT

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