Call Center Associate

A top national law firm, Whitecap Search, is seeking a polished, professional, and compassionate individual to join their team. This is an excellent opportunity for individuals who thrive in customer-facing roles and are passionate about delivering exceptional service while helping people during important moments in their lives.

• Serve as the first point of contact for prospective clients over the phone.
• Answer inbound calls with professionalism, empathy, and confidence.
• Gather and document information accurately and efficiently.
• Provide outstanding customer service while maintaining confidentiality.
• Schedule consultations and direct callers appropriately.
• Build rapport quickly and create a positive experience for every caller.
• Maintain accurate records using internal systems.
• Collaborate with attorneys and support staff to ensure seamless client service.

• High School Diploma Required, Bachelor's Degree preferred.
• Recent College Graduate or 1-4 years MAX of experience as a Bank Teller, Personal Banker, Waiter, Waitress, Restaurant Server, Customer Service Representative, Front Desk Associate, Receptionist, or Call Center Representative.
• Outstanding verbal communication skills with a polished, articulate, and professional phone presence.
• Experience handling high-volume inbound calls.
• Proven ability to provide white-glove customer service.

Schedule:

• 2:00PM-10:00PM - Monday through Friday OR 
• 6:00AM-2:00PM - Monday through Friday