HIM Technician Level II

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Apply today!
Why join White Rock Medical Center?

• Competitive salary and benefits/Company 401(k)
• Employee programs and events.
• Paid Time Off and 7 Company Holidays.
• Employer paid life insurance.
• Additional voluntary benefits such as STD, LTD, etc.

Job Summary

The HIM Technician II is responsible for maintaining the integrity, accuracy, security, and confidentiality of medical records in compliance with HIPAA and hospital policies. This on-site position supports clinical and administrative operations through advanced knowledge of health information systems, regulatory guidelines, and records management best practices.

Job Essentials

• Oversees record completion and analysis processes, including physician documentation deficiencies and chart completion tracking.
• Supports coding and billing departments through timely chart assembly and record availability.
• Prepares and responds to audits, subpoenas, and requests for medical records in accordance with regulatory timelines.
• Serves as a department resource for EMR access, chart navigation, and troubleshooting.
• Assists with chart abstraction and data integrity checks to ensure accurate reporting and documentation.
• Participates in departmental performance improvement and compliance activities.
• Assists with onboarding and training of new HIM staff.
• Demonstrates a high level of confidentiality, accuracy, and timeliness.

Behavioral Standards

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; meets deadlines; acts ethically and respectfully.
• Maintains professional and courteous communication with staff, providers, and patients.

Communication/Knowledge

• Understands and explains HIM processes clearly; utilizes AIDET principles in all interactions.
• Provides support and education to departments as needed.

Collaboration/Teamwork

• Attends staff meetings; adheres to HIPAA and patient rights policies.
• Participates in safety, emergency, and disaster response procedures.
• Supports a clean, secure, and organized records environment.

Requirements

Experience

• Minimum of 5 years of HIM experience in a hospital or multi-specialty setting.
• Familiarity with EHR systems (e.g., Meditech, Epic, Cerner) required.
• Experience with release of information, chart analysis, and audit response preferred.

Education & Certifications

• High School Diploma or GED required. Associate’s degree in Health Information Technology or related field preferred.
• RHIT, RHIA, or other AHIMA certification preferred.