IT Coordinator

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We’re a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.

The Part You’ll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails…The IT Coordinator provides administrative and logistical support to the IT department. This role serves as the first point of contact for Helpdesk inquiries, handling password resets and routing all other technical issues to the Technical Support Specialist (TSS) team. The IT Coordinator also manages service tickets, purchase requests, meeting coordination, and IT calendar and contract tracking, ensuring efficient operations across the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Answer the Helpdesk line and assist users with password resets.

2. Create, track, and manage service tickets; escalate all technical issues to TSS staff.

3. Create and track IT purchase requests; coordinate with vendors and finance as needed.

4. Maintain and update the IT Main Calendar, including tracking of software, hardware, and service renewal dates.

5. Assist in managing and tracking IT-related contracts in coordination with the IT and Purchasing teams.

6. Schedule meetings, reserve meeting spaces, and arrange catering or refreshments.

7. Maintain documentation related to service tickets, purchase orders, contracts, and meeting logistics.

8. Provide general administrative support to the IT department, including data entry, invoice coding, and internal communications.

9. Assist with onboarding coordination such as scheduling and equipment preparation.

10. Participate in IT team meetings and cross-functional projects as needed.

More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring.  

EDUCATION & EXPERIENCE High School Diploma or equivalent. Minimum of one year of experience in administrative coordination or IT support.

CERTIFICATES, LICENSES & REGISTRATIONS

• Valid Colorado Driver’s License

Now Tell Us About You: Here’s your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 01/26/2026.

Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community.

CLEARANCES & HEALTH REQUIREMENTS

The following background checks are conducted by Hilltop Community Resources:

• Hilltop Criminal Background Check

• Sex Offender Registry

• Driving Record

• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List

• Non-Facility Fingerprint Card

• Tuberculosis (Tb) Skin Test

• Influenza Vaccination (preferred)

• Any other vaccination required by licensing

Perks and Benefits to Sweeten the Pot:

• Competitive Pay and Benefits
• The starting wage range for this role is 21.50 to $23.62 per hour.
• Check out our full benefits package here: https://hilltoppers.htop.org/wp-content/uploads/sites/107/2025/07/Copy-of-Benefit-Guide-FINAL-DRAFT-Updated_7.8.25-Compressed.pdf

• Part-time and full-time schedules that can fit your needs.
• The schedule for this specific position is full-time schedule of Monday-Friday 8:00am-5:00pm.
• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others

Salary : $24