Guest Experience Coordinator

Description

Who We Are

At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventure in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.

What You’ll Do

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  Create and customize detailed guest itineraries, including pre-arrival preparations and daily activities throughout their stay.

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  Serve as the main point of contact for guests, assisting with requests, providing recommendations, and ensuring satisfaction from check-in to check-out.

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  Coordinate with various departments to ensure all guest needs are met, including dining reservations, activity bookings, and special accommodations.

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  Anticipate guest needs and provide proactive solutions, ensuring a smooth and enjoyable experience.

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  Maintain communication with guests throughout their stay, ensuring any changes or adjustments are communicated effectively.

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  Ensure the timely and accurate delivery of all requested services, such as transportation, amenities, and guest-specific requests.

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  Track guest preferences and feedback to enhance future experiences and improve service standards.

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  Expected to remain adaptable and take on additional duties as assigned, based on the organization's goals and priorities.

What You’ll Bring

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  Previous experience in guest services or hospitality, with a strong focus on personalized attention and attention to detail.

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  Excellent communication and interpersonal skills, with the ability to anticipate guest needs and create seamless experiences.

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  Strong organizational skills and ability to manage multiple tasks and requests simultaneously.

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  A passion for hospitality and creating positive, memorable experiences.

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  Ability to work effectively under pressure and remain adaptable to changing guest needs.

What You Can Look Forward To

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  Day 1 medical, dental, and vision insurance for all seasonal and full-time associates

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  Vacation and Paid Time Off (PTO) with rollover for full-time associates

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  Unlimited referral bonuses

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  401(k) with company match after 1 month

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  Ranch provided employee housing and 3 meals per day during peak season at no cost to the associate

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  Numerous employee engagement activities that contribute to a positive work environment