The Client Success Coordinator serves as the primary day-to-day contact for assigned clients following the sale and owns the successful execution of their campaigns from signed agreement through completion. This role ensures client expectations, campaign information, assets and production requirements are accurate, complete and delivered on time so internal teams can successfully fulfill what was sold.

Through proactive communication, exceptional service and operational excellence, the Client Success Coordinator creates a seamless client experience that contributes directly to campaign success, client satisfaction and long-term retention.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

1. Client Experience

• Serve as the primary day-to-day contact for assigned clients after the sale, building trusted relationships through proactive communication and exceptional service.

• Ensure clients understand campaign timelines, expectations and deliverables and proactively resolve questions or concerns.

• Coordinate thoughtful client recognition and relationship-building touchpoints that strengthen the FourOneSeven experience.

• Partner with Account Executives during business reviews and renewal discussions by preparing campaign insights and providing client feedback.

2. Campaign Success

• Review assigned contracts and campaign details for accuracy and resolve discrepancies before fulfillment begins.

• Own campaign execution from signed agreement through completion, coordinating schedules, internal handoffs, asset collection and approvals to ensure all deliverables are accurate, received on time and launched as scheduled.

• Accurately enter and maintain campaign orders, specifications and assets within applicable production and advertising systems, ensuring fulfillment teams have complete, timely information to monitor and deliver what was sold.

• Execute assigned campaign setup and trafficking, including Meta partnership requests, Premium Selects setup/testing, People Pics execution and advertising placement within applicable platforms.

• Maintain accurate client, campaign and communication records within the CRM and other required systems.

3. Client Retention & Renewal Support

• Monitor the health of assigned accounts and proactively identify risks or opportunities that could impact client retention.

• Provide Account Executives with campaign performance insights, client feedback and account context to support renewal and growth conversations.

• Contribute to strong renewal performance by ensuring clients experience consistent value, excellent communication and successful fulfillment throughout the partnership.

SKILLS & STRENGTHS

• Builds trusted relationships through proactive, responsive and solution-oriented communication.

• Demonstrates professionalism, empathy and confidence as a primary day-to-day client contact.

• Exceptionally organized with the ability to manage multiple clients, campaigns and deadlines while maintaining accuracy and attention to detail.

• Demonstrates strong follow-through, accountability and ownership from commitment through completion.

• Anticipates client needs and proactively identifies and solves problems.

• Thrives in a fast-paced environment and adapts effectively to changing priorities.

• Proficient in CRM systems, project management tools and standard business software, with the ability to quickly learn new systems and platforms.

• Demonstrates sound judgment, critical thinking and strong problem-solving skills.

• Self-motivated and collaborative, with a commitment to exceptional client service and successful execution.