Coordinator for University Success Center

Summary/Objective

Southwest Baptist University (SBU) is a Christ-centered institution committed to academic excellence, servant leadership, and preparing students for lives of faith, learning, and service. The Coordinator for Student Success Center provides administrative, scheduling, assessment, accreditation, survey, and institutional reporting support. The position supports the Assistant Provost for Student Success, success coaches, and the daily work of the Student Success Center while coordinating assigned institutional effectiveness processes and systems.

Essential Job Duties

Student Success Center Support

• Coordinate schedules, appointments, meetings, and shared calendars for the Student Success Center
• Provide administrative support for the Assistant Provost for Student Success and success coaches
• Assist with communications, records, meeting materials, follow-up items, and routine office operations
• Help students connect with appropriate success services and university resources
• Maintain organized and confidential student success records
• Assist with communication regarding academic probation and dismissal statuses
• Mentor and monitor the academic progress of selected probation students
• Provide administrative support for any events run out of the Success Center (Check-Ins, FYE Events, etc.)
• Assist with preparation for fall check-ins
• Assist with various retention efforts (grade alerts, withdrawals, advising, etc.)

Assessment, Evaluations, and Surveys

• Administer the academic assessment process and support SPOL software management
• Coordinate course and instructor evaluations through SmartEvals
• Create and administer institutional surveys through Microsoft Teams
• Compile, organize, and distribute assessment, evaluation, and survey results to authorized users
• Document reporting definitions, sources, schedules, and procedures

Data and Process Support

• Collect, validate, organize, and maintain data used for institutional reporting
• Review reports for completeness and resolve discrepancies with appropriate offices
• Support recurring reports and identify practical improvements to data and reporting processes
• Protect confidential student and institutional information in accordance with university policy and FERPA
• Perform other related duties as assigned by the supervisor

Position Requirements

Required

• Christian worldview consistent with SBU's mission and the Baptist Faith and Message (2000)
• Bachelor's degree or an equivalent combination of education and relevant experience
• Experience with administrative coordination, scheduling, records, data, or reporting
• Proficiency with Microsoft Office, shared calendars, spreadsheets, and collaboration tools
• Ability to learn and administer specialized software and reporting systems
• Strong attention to detail, organization, and commitment to accuracy
• Ability to manage multiple deadlines and follow established procedures
• Ability to communicate professionally with students, faculty, staff, and external contacts
• Commitment to confidentiality and FERPA compliance
• Ability to pass a criminal background check

Preferred

• Experience working in higher education, student success, assessment, accreditation, or institutional research
• Experience with SPOL, SmartEvals, IPEDS, SARA, or comparable reporting and assessment systems
• Experience preparing reports and validating data from multiple sources

Supervisory Responsibility

None

Work Environment

Professional office setting with frequent computer use and regular interaction with students, faculty, staff, and external contacts. This position is non-exempt and paid hourly. Occasional schedule adjustments may be required to meet reporting, evaluation, survey, or accreditation deadlines.

Physical Abilities

• Ability to perform prolonged computer and desk work.
• Ability to communicate regularly in verbal and written formats.
• Ability to use computers and standard office equipment.
• Ability to occasionally lift or move items up to 20 pounds.