Sr. Customer Success Manager (CSM)

About Whistic

Whistic is a Series B SaaS company based in Pleasant Grove, Utah, helping companies move faster without compromising security. Our AI-powered platform automates the tedious parts of vendor assessments, from intelligently answering questionnaires to analyzing security documentation,so security teams can focus on what actually matters: building trusted partnerships that drive business forward.

About the Role

It’s an exciting time at Whistic, and we’re looking for a Sr. Customer Success Manager (CSM) This role is critical to ensuring our customers maximize the value of Whistic’s platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This is a hybrid role based out of our headquarters in Pleasant Grove, UT. Fully remote candidates need not apply.

Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic’s core values are: Growth Mindset, Extreme Ownership, Customer Focused, and Driven by Results. These values guide everything we do, and we are looking for a Sr. CSM to join us who feels energized by these values. If they resonate with you, we’d love to hear from you.

What You’ll Do

Build and maintain strong relationships with key stakeholders at enterprise accountsDevelop and execute strategic success plans for each customer to drive platform adoption, value realization, and growthProactively identify and mitigate churn risks through regular business reviews and health assessmentsOwn renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned bookPartner with Sales on expansion opportunities and renewal strategiesAdvocate for customer needs internally by collaborating with Product, Engineering, and Support teamsAnalyze customer usage data to identify trends and opportunities for improvementCreate and deliver executive-level presentations and business reviewsMonitor customer health metrics and develop action plans to address any concerns

What You’ll Need

2 years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)Proven track record of managing strategic customer relationships and driving retention/growthStrong analytical skills with ability to translate data into actionable insightsExcellent communication, presentation, and interpersonal skillsExperience leading executive-level discussions and business reviewsProblem-solving mindset with ability to navigate complex customer situationsProject management experience with ability to manage multiple priorities

Benefits

Stock optionsMedical, dental, and vision insuranceHSA contributionsCompany paid life insuranceInternet and wellness stipendMental health benefitPaid parental leave18 Paid Holidays15 Days PTO (All available your 1st day) 2 additional days each year of employment!3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"Whistic Fridays- Work ends at 3:00 PM every FridayA world-class culture and employee experience!

Whistic’s DEIB Commitment

Whistic is a place where you can be you. 

It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite; when Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.

Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:

Workforce Representation: Hiring and retaining a diverse team Fairness: Equitable rewards, recognition, and opportunities based on merit Inclusive Culture: Fostering an inclusive culture where differences are celebrated