What are the responsibilities and job description for the Customer Success Manager position at QEST4?
About Us: QEST4 is on a mission to be the single most effective resource for alternative and holistic practitioners, empowering them to pursue wellness and cultivate vitality within their communities. We are the leaders in bioenergetic testing systems, and our work is driven by our core values: unwavering integrity, charitable thinking, and competitive fire.
Role Overview: We are seeking a proactive and compassionate Customer Success Manager to join our team. This role is essential in ensuring our customers have a seamless experience with the QEST4 system, from onboarding through to ongoing use. You will be responsible for guiding practitioners as they learn and integrate our technology, helping them succeed in delivering impactful wellness solutions. You will also manage ongoing customer relationships, providing the support needed to ensure satisfaction and loyalty.
Key Responsibilities:
Customer Onboarding and resource guidance: Ensure a smooth and supportive onboarding process for new customers, providing resources and guidance on the QEST4 system, software, and customer portal.
Proactive Engagement: Reach out to customers regularly to understand their needs, address any concerns, and ensure they have the resources, training, and support they need to succeed. Actively seek customer feedback to identify common issues or improvement areas, ensuring our systems and processes continuously evolve.
Education and Support: Work closely with the Director of Customer Success to contribute to practitioner training sessions and, specifically, create resources that enhance customer knowledge and satisfaction.
Problem Solving and Issue Resolution: Quickly identify and address any customer issues, collaborating with the technical support team to resolve challenges effectively.
What We’re Looking For:
Proven experience in customer success, support, or account management, ideally in health, wellness, or technology sectors.
Exceptional communication and interpersonal skills with a customer-focused approach.
A passion for holistic health and an interest in learning and teaching bioenergetic concepts.
Strong problem-solving skills and the ability to think critically to address customer needs.
Detail-oriented and highly organized, with the ability to manage multiple customer relationships.
A team player who aligns with our core values of integrity, charitable thinking, and competitive fire.
Tech-savvy, with experience using CRM or customer success software (experience with HubSpot is a plus).
Proactive and self-motivated, with a strong drive to support others in their success.
Why QEST4?
Competitive compensation package: $70,000 - $85,000.
Comprehensive health insurance, including dependent coverage options.
Opportunity to work within a growing, mission-driven company.
A collaborative work environment where your ideas are valued.
The chance to make a meaningful impact in the lives of holistic practitioners and their communities.
If you’re ready to bring your customer success expertise to a role that truly makes a difference in the wellness community, we want to hear from you!
Please email your resume to Faith@qest4.com and we’ll email you with next steps.
Role Overview: We are seeking a proactive and compassionate Customer Success Manager to join our team. This role is essential in ensuring our customers have a seamless experience with the QEST4 system, from onboarding through to ongoing use. You will be responsible for guiding practitioners as they learn and integrate our technology, helping them succeed in delivering impactful wellness solutions. You will also manage ongoing customer relationships, providing the support needed to ensure satisfaction and loyalty.
Key Responsibilities:
Customer Onboarding and resource guidance: Ensure a smooth and supportive onboarding process for new customers, providing resources and guidance on the QEST4 system, software, and customer portal.
Proactive Engagement: Reach out to customers regularly to understand their needs, address any concerns, and ensure they have the resources, training, and support they need to succeed. Actively seek customer feedback to identify common issues or improvement areas, ensuring our systems and processes continuously evolve.
Education and Support: Work closely with the Director of Customer Success to contribute to practitioner training sessions and, specifically, create resources that enhance customer knowledge and satisfaction.
Problem Solving and Issue Resolution: Quickly identify and address any customer issues, collaborating with the technical support team to resolve challenges effectively.
What We’re Looking For:
Proven experience in customer success, support, or account management, ideally in health, wellness, or technology sectors.
Exceptional communication and interpersonal skills with a customer-focused approach.
A passion for holistic health and an interest in learning and teaching bioenergetic concepts.
Strong problem-solving skills and the ability to think critically to address customer needs.
Detail-oriented and highly organized, with the ability to manage multiple customer relationships.
A team player who aligns with our core values of integrity, charitable thinking, and competitive fire.
Tech-savvy, with experience using CRM or customer success software (experience with HubSpot is a plus).
Proactive and self-motivated, with a strong drive to support others in their success.
Why QEST4?
Competitive compensation package: $70,000 - $85,000.
Comprehensive health insurance, including dependent coverage options.
Opportunity to work within a growing, mission-driven company.
A collaborative work environment where your ideas are valued.
The chance to make a meaningful impact in the lives of holistic practitioners and their communities.
If you’re ready to bring your customer success expertise to a role that truly makes a difference in the wellness community, we want to hear from you!
Please email your resume to Faith@qest4.com and we’ll email you with next steps.
Salary : $70,000 - $85,000