What are the responsibilities and job description for the Manager, Credit and Collections position at Wheaton | Bekins?
The mission of Wheaton | Bekins is to be the premier provider of quality worldwide transportation services. We are committed to total customer satisfaction, growth, financial stability and to treating everyone who comes in contact with Wheaton | Bekins network honestly and with friendly professionalism.
Wheaton | Bekins is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Wheaton | Bekins's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
Comprehensive Benefits Package
We offer a robust benefits package designed to support your health, financial well-being, and future, including:
- Company-subsidized medical and group life insurance
- Company-paid long-term disability insurance
- Access to group-discounted rates for dental, vision, voluntary life, short-term disability, critical illness, and accident insurance
- Retirement savings through a 401(k) plan with up to a 5% employer match
- Participation in an Employee Stock Ownership Plan (ESOP)
ABOUT THIS POSITION:
Title: Manager, Credit and Collections
FLSA: Exempt
Supervises Credit & Collections Team
Reports directly to CFO
This position oversees Credit and Collections operations, including accounts receivable, credit administration, collections, billing corrections, and customer account maintenance. The role supports timely receivables collection, sound credit decisions, and Company cash flow objectives.
Essential Duties and Responsibilities
Credit and Collections Management
- Oversee credit and collections activities to support timely payment and reduce delinquency risk.
- Monitor receivables and maintain effective customer relationships.
- Review open receivables, including national, residential, military, interline, agent, and driver accounts.
- Approve or deny credit applications and establish appropriate credit limits based on financial analysis and available credit information.
- Resolve billing disputes, credit requests, account discrepancies, and billing corrections.
- Maintain accurate credit records and ensure proper documentation of customer credit histories and collection efforts.
Military Billing Administration
- Monitor military accounts to ensure timely invoice processing and payment.
- Manage billing activities through Syncada, CWA, and DFAS systems, including electronic and paper invoice submissions as required.
- Coordinate new military account setup and conduct ongoing account maintenance and follow-up.
- Register and maintain company information in the System for Award Management (SAM) and other required government platforms.
Leadership and Staff Development
- Lead, coach, and support the Credit and Collections team.
- Conduct performance evaluations and provide ongoing performance feedback.
- Support training and cross-training to promote continuity and employee development.
- Delegate responsibilities appropriately and promote accountability within the department.
Process Improvement and Reporting
- Monitor departmental performance metrics and aging trends.
- Recommend process improvements to enhance efficiency, accuracy, and collections effectiveness.
- Prepare delinquency, aging, and other management reports as required.
- Collaborate with Finance and operational departments to support company objectives and resolve customer-related issues.
Additional Responsibilities
- Provide backup support for Accounts Receivable and Credit & Receivables functions as needed.
- Perform other duties and special projects as assigned.
Required Qualifications / Work Experience:
- Minimum of three (3) years of credit and collections experience.
- Prior supervisory or management experience required.
- Strong knowledge of accounts receivable, credit risk assessment, and collection practices.
- Strong communication, organizational, analytical, and problem-solving skills.
- Proficiency in Microsoft Office applications, including Excel.
Preferred Experience- Household goods moving, agency, or van line experience; Experience with military billing, government invoicing systems, or transportation industry billing practices.
Education: Associate degree in Business, Accounting, Finance, or a related field required. Equivalent combination of education and relevant experience may be considered.
Work Environment: This position operates primarily in a professional office environment with frequent telephone and computer use.