Returns Assistant

We are seeking a detail-oriented and highly organized Returns & Authentication Assistant to support the efficient processing of returned merchandise across wholesale and select direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy, upholding authentication standards, and maintaining a seamless returns experience across the business.

The ideal candidate will have experience in retail resale, logistics, or returns processing, along with a strong understanding of luxury product authentication. This individual will work cross-functionally with Customer Experience, Wholesale, Finance, Operations, and Authentication teams to ensure all returned items are properly evaluated, documented, and routed in accordance with company standards.

Key Responsibilities:

• Process, inspect, and track incoming returns, ensuring accuracy, condition, and policy compliance
• Document return details, including reason codes and product condition, within internal systems
• Assess returned merchandise for authenticity and resale eligibility, escalating concerns as needed
• Partner with cross-functional teams to resolve return-related issues and support timely refunds, exchanges, or credits
• Maintain organized records and support inventory reconciliation efforts
• Assist the Authentication team with product verification and uphold strict authentication standards
• Identify and flag damaged, counterfeit, or non-compliant items for further review
• Contribute to process improvements to enhance efficiency and accuracy
• Maintain a clean, organized, and compliant workspace

Qualifications:

• 1–2 years of experience in retail resale operations, logistics, returns processing, or a related field preferred
• 1–2 years of experience in luxury authentication preferred
• Strong attention to detail and ability to manage high-volume workflows with accuracy
• Proficiency in inventory or order management systems is a plus
• Excellent communication and problem-solving skills
• Ability to work both independently and collaboratively
• High level of discretion when handling sensitive or high-value merchandise
• Flexibility to support business needs, including peak return periods