What are the responsibilities and job description for the Community Manager position at WGA Legacy Property Management?
Job Summary:
The Community Manager will oversee all business operations across the apartment community. The Community Manager manages and coordinates the team members, daily activities, and resources to achieve established budgeted financial and operations goals, and ensures that the operations of the property comply with Company policies and procedures. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. We are looking for a creative thinker with a marketing mind! We are looking for someone with great resident retention skills, marketing and an outside the box thinker!
Responsibilities will include but not limited to:
Understand, analyze, and initiate actions that will allow the community to achieve the defined KPIs
Supervise leasing and maintenance activities to ensure compliance with company policy.
Analyze performance and trends to develop and implement monthly marketing plan
Trains, motivates and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentation up to and including terminations of employment if necessary.
Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
Enforce safety policies, regulations and OSHA compliance
Secure bids for repairs and replacement work beyond capability of staff
Provide excellent customer service while maintaining the highest standards for resident service
Adhere to the financial goals of the owner
Complete month-end and year-end reporting as required
Provide narrative of all monthly expense variances
Ensure that property operations are compliant with all applicable regulatory requirements.
Build and maintain a reputable online presence through social media that positively reflects the community and its current residents and draws in future residents.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and maximizing collection efforts
Enforce community guidelines, property notice requirements, evicting residents, and enforcing lease terms.
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspect of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
Skills & Qualifications:
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operations.
Professional Appearance
Understand Property management Risk/Liabilities
Experience with Customer Service-Resident Life Cycle
Basic understanding of Maintenance
Strong Collection Skills
Revenue Driven
Eager to Learn and Grow
Strong communication skills and solution driven
