What are the responsibilities and job description for the Manager, Operations position at wfscorp?
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. Operations Manager | Puerto Rico (Carolina) World Fuel About the Role We are seeking a hands-on, strategic Operations Manager to lead and oversee World Fuel’s physical operations across Puerto Rico. Based in Carolina, this role is critical to ensuring safe, efficient, and compliant fuel operations while driving performance, strengthening teams, and supporting commercial growth. You will lead site operations, partner cross-functionally, and play a key role in maintaining World Fuel’s high standards in safety, service, and operational excellence. What You’ll Be Responsible For Operational Leadership & Regional Oversight Lead and manage all World Fuel operations across Puerto Rico Ensure full compliance with QHSSE (Quality, Health, Safety, Security & Environmental) standards and local regulations Promote a strong “one team” culture across operations, engineering, and support functions People Leadership & Development Lead, coach, and develop site managers, operators, and agent partners Build strong relationships across teams to drive engagement and accountability Provide ongoing operational, engineering, and safety guidance while maintaining a commercial mindset Represent World Fuel professionally with internal and external stakeholders Customer & Commercial Support Partner with the commercial team to support customer growth and retention Use technical expertise to deliver efficient, cost-effective solutions for customers Ensure frontline teams consistently deliver a high standard of customer service Financial & Cost Management Identify and implement cost efficiencies and operational improvements Manage site performance to stay within budget targets Operations & Maintenance Oversee preventive and corrective maintenance across all sites Support demand forecasting and ensure appropriate staffing levels Develop schedules that meet customer needs while optimizing resources Monitor fuel volumes and logistics to ensure reliable supply Governance, Safety & Compliance Lead site audits and ensure compliance with JIG standards, dangerous goods regulations, and relevant legislation Apply risk-based decision-making across operations Ensure incidents are reported, investigated, and resolved promptly Uphold professional and ethical standards across all teams and third-party operators Contingency & Project Planning Maintain and test crisis management and business continuity plans Support governance processes such as HAZOPs, MOCs, and safety reviews What We’re Looking For Proven experience in operations leadership, ideally within fuel, energy, logistics, or industrial environments Strong knowledge of safety and regulatory compliance (QHSSE) Experience managing multi-site operations and teams Ability to balance operational excellence with commercial priorities Strong communication skills in a diverse, team-oriented environment Spanish and English fluency preferred for Puerto Rico operations Why Join World Fuel? Play a key leadership role in a high-impact, essential industry Work with a collaborative and experienced global team Opportunity to drive operational improvements and influence growth Competitive compensation and career development opportunities #WFS #LI-GR1 World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Petro Air, Corp. At World Kinect, our people "Fuel Their Careers". We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel Services offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies.