What are the responsibilities and job description for the Customer Service Support 2 Hourly position at WEX, Inc.?
About the Team/Role
WEX Inc, is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of Business with client needs via phone.
How you'll make an impact
- Professionally and accurately process payments over the phone and manage customer service issues/needs utilizing our various online support tools and processes.
- Self-manage their workload and show proactive communication and problem-solving skills, while also keeping a professional approach with excellent verbal and written skills.
- Make timely outbound phone calls to businesses to process credit card payments over the phone.
- Manage inbound phone calls and customer service emails with various payment processing issues/needs.
- Update directory accounts as needed to supplement efficient payment processing.
- Manage on-going relationships of clients' needs, including refund processing, payments review, and following up on unprocessed credit card transactions to problem solve and find resolutions on billing needs.
Experience you'll bring
- Effective and professional verbal and written skills
- Ability to work independently and manage volatile workload environment
- Critical thinking and problem-solving skills
- Flexibility and team player, strong reliability
- Prior related experience in a related environment
Equal Opportunity Employer/Vets/Disability
Salary : $16 - $19