What are the responsibilities and job description for the Customer Service Specialist position at WEX Health, Inc.?
About the Team/Role The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email. How You'll Make an Impact Assist customers by answering questions, resolving issues, and providing education on services Answer between 40-60 inbound phone calls per day Navigate and effectively use 10-15 different systems simultaneously Multitask across multiple platforms during each call Deliver clear communication while providing accurate answers and solutions Educate customers on additional options or features accordingly Respond accurately to email inquiries, maintaining proper language, grammar, and spelling Adhere to confidentiality guidelines Conduct thorough research to investigate all inquiries using available reference materials Achieve or exceed established customer service standards and goals Maintain product knowledge and actively participate in ongoing departmental training and education Provide additional training to team members when necessary Experience You'll Bring High School Diploma/GED Proficiency with computers is required Access to high-speed internet via ethernet cable is required Previous exposure managing a steady flow of incoming calls Strong customer service and/or call center background is preferred All offers are contingent upon successful completion of a background check and drug screening. WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.