Patient Services Representative, Lead

WESTSIDE IS LOOKING FOR A LEAD PATIENT SERVICES REPRESENTATIVE!
JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Lead Patient Service Representative is responsible for the smooth administrative entry and exit of the patient. She/he determines any needs of the patient, updates any information and refers the patient to an Enrollment Specialist when appropriate. The Lead Patient Service Representative assists with the mentoring and ongoing training of new Patient Service Representatives and is a resource to all Patient Service Representatives throughout the organization. The Lead Patient Service Representative is also a resource to staff in the absence of the Office Manager.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health equity for all
Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Responsibilities of the Lead Patient Services Representative:

• Greet patients and answer telephone calls in a friendly, courteous, helpful and professional manner
• Register and update current patient demographic and insurance information in electronic medical record system at the beginning of each patient’s visit
• Assist patients who need help filling out registration forms
• Verify patients’ insurance eligibility
• Reconcile daily charges and payments according to route slips, cash box and management information system
• Assist patients who have disabilities as needed
• Collect payments and co-payments from patients
• Send uninsured patients to an Enrollment Specialist for assistance
• Mentor new Patient Service Representatives
• Assist co-workers with the use of relevant software
• Assist Office Manager with chart audits
• Assist Office Manager with Patient Service Representatives scheduling
• Take lead responsibility when Office Manager is not in the office
• Assist Office Manager in reducing insurance payment denial rates and provide additional training to other Patient Service Representatives in insurance verification when needed.
• Make bank deposits for end of day receipts

MINIMUM OBJECTIVE QUALIFICATIONS

• High school diploma or GED
• One year of work experience as a Medical Receptionist/Patient Service Representatives
• Six months of experience using Microsoft Office software and electronic medical record software