Customer Service Admin - Northside Lexus

Customer Service Admin - Northside Lexus Auto Dealership

Northside Lexus is looking for a Customer Service Administrator who is passionate about delivering exceptional customer experiences. In this role, you will serve as a key member of our Call Center Team—supporting customers over the phone while providing essential administrative assistance to our Service Department.

We’re searching for someone with a winning attitude, professional appearance, and a genuine commitment to exceeding customer expectations. Experience is preferred, but we are open to candidates with strong potential and a desire to grow. At our dealership, you’re not just an employee—you’re part of our family.

Essential Job Responsibilities

As a member of the Northside Lexus Call Center Team, you will:

• Serve as a primary customer service representative on the phones

• Schedule service appointments efficiently and accurately

• Provide clear explanations of invoices to customers

• Resolve concerns or issues with professionalism and care

• Perform standard administrative duties to support the Service Department

• Fully coordinate and communicate customer needs with the service team to ensure a seamless experience

• Other duties, as assigned

Requirements

• High school diploma or GED (or equivalent combination of education and experience)

• Additional training or education is a plus

• Excellent written and verbal communication skills

• Proficiency with Microsoft Office Suite

• Strong keyboarding and documentation skills

• A customer-focused mindset with outstanding service abilities

• Reliability, professionalism, and a personable demeanor

• A desire for a long-term career, not just another job

What We Offer:

• Comprehensive On-The-Job Training and Opportunity for Advancement
• Competitive Pay Plans
• Clean Work Environment
• A Well-Established Company and Stellar Reputation
• Vacation and Holiday Pay
• Medical, Dental and Prescription Drug Plans
• Life and Disability Insurance
• 401(k) Investment Plan with Employer Match
• Employee Assistance Program
• Tuition Assistance
• Voluntary Benefits and much more!

About Our Dealership

Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.

Check us out on Social Media:

Northside Lexus Facebook

Northside Lexus Instagram

*The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.