What are the responsibilities and job description for the Dairy Receiving Logistics Supervisor position at Westrock Coffee?
The Dairy Receiving Logistics Supervisor oversees the safe, accurate, and compliant receiving, handling, and documentation of dairy-based ingredients used in coffee manufacturing. This leadership role ensures that all dairy products are received and staged according to food safety standards, inventory protocols, and production schedules. The Supervisor manages a team of Dairy Receiving Technicians, coordinates with cross-functional departments, and drives continuous improvement in receiving workflows, allergen control, and traceability systems.
Job Duties:
Team Leadership & Scheduling
- Supervise and schedule Dairy Receiving Technicians across all shifts
- Provide daily work instructions, training, and performance feedback
- Ensure team compliance with GMP, allergen control, and food safety protocols
- Support onboarding and validation of new team members
Ingredient Receiving & Verification
- Oversee the receiving of dairy shipments and ensure proper inspection, documentation, and release
- Ensure accurate lot tracking, FIFO rotation, and staging of dairy ingredients
- Coordinate with QA for sampling and product approval
Sanitation & Compliance
- Ensure receiving areas and dairy storage zones meet cleanliness and audit standards
- Oversee sanitation of dairy transfer equipment and allergen-sensitive zones
- Maintain allergen segregation and cross-contamination prevention protocols
Systems & Documentation
- Ensure accurate data entry in ERP and MES systems for all dairy receipts and movements
- Maintain receiving logs, discrepancy reports, and audit-ready documentation
- Monitor inventory levels and coordinate replenishment with procurement and warehouse teams
Cross-Functional Coordination
- Communicate with carriers, warehouse, QA, and production teams to align deliveries with operational needs
- Support production planning by ensuring timely availability of dairy ingredients
- Participate in root cause analysis and corrective actions for receiving-related issues
Continuous Improvement
- Identify and implement process improvements in receiving, staging, and documentation workflows
- Support SQF, food safety, and operational excellence initiatives
- Perform other duties as assigned by leadership
Qualifications:
Qualifiactions:
- High school diploma or GED required; associate or technical degree preferred
- 3 years of experience in food manufacturing, receiving, or warehouse operations
- 1 year of supervisory or team lead experience
- Strong understanding of dairy handling, allergen protocols, and food safety standards
- Proficient in ERP, MES, and Microsoft Office applications
- Certified forklift operator or willingness to obtain certification
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and manage multiple priorities
Equal Opportunity Employer / Vets / Disabled
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