Installation Manager (Field Service)

Job Description

Job Title: Installation Manager Positions Supervised: up to 10

Dept. / Division: Installation FLSA Class: Exempt

Years of Experience: 3 Years Status: Full Time

Location: Wheat Ridge, CO

Industry: Public Safety – Fire Service Communications

Westnet LLC., is a cutting-edge leader in providing First Responder communications systems to Fire Departments, military bases and 911 Dispatch centers throughout the country. The company is seeking an Installation Manager who is responsible for planning, coordinating, and overseeing all aspects of field installation projects for Westnet. This role bridges technical execution and project management — ensuring installations are delivered on time, on scope, and to the high-reliability standards required by public safety customers. The Installation Manager leads and mentors a team of field technicians and serves as the primary technical point of contact for customers during the installation phase.

The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

Essential Duties and Responsibilities:

· Plan and direct the installation of various projects, ensuring they are completed on time and within budget.

· Serve as the primary customer-facing technical lead during installations, conducting site surveys, pre-installation walkthroughs, and system acceptance testing.

· Manage and mentor lead technicians and installation crews; assign tasks, monitor field progress, and conduct post-installation debriefs.

· Communicate project status, schedules, and budgets to stakeholders and senior leadership.

· Ensure all field personnel maintain required safety certifications including OSHA compliance and powered aerial work platform / scissor lift operation, and track certification renewal schedules.

· Enforce jobsite safety standards on all installation projects; conduct or oversee safety briefings, hazard assessments, and incident reporting in accordance with company policy and applicable regulations.

· Coordinate with other departments and suppliers to ensure all materials and equipment are available on site when required.

· Ensure installations are completed in accordance with contracts, specifications, and applicable codes and regulations.

· Develop and monitor schedules for installation of the systems.

· Provide technical support to the installation team as needed and ensure that all installations are in compliance with all relevant regulations and standards.

· Manage and coordinate installation training programs for field technicians, ensuring all team members are current on company procedures, installation standards, and best practices.

· Collaborate with the Project Management and Customer Service teams to ensure smooth handoff from installation to post-installation support.

·

Experience/Training/Education

· High school diploma or GED certificate

· Bachelor's degree in a related field, such as construction management would be a plus.

· Minimum of 5 years of experience managing installations, including experience leading and supervising teams.

· Excellent organizational and project management skills, with a proven track record of delivering projects on time and within budget.

· Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and team members.

· Strong technical knowledge, with a deep understanding of installation practices, safety regulations, and quality standards.

· 3 years of hands-on experience installing, configuring, or maintaining fire station alerting, dispatch notification, or public safety communications systems.

· Ability to travel to customer sites as required; valid driver's license.

· Strong understanding of low-voltage wiring, audio systems, network/IP infrastructure, and serial communication protocols relevant to alerting hardware.

· Ability to work independently, with a high level of self-motivation and drive.

· Proficiency with project tracking tools, field service software, and standard office productivity applications.

Knowledge/Skills/Abilities:

General: Understanding of low voltage installation and construction/install scheduling practices. Be a team leader as well as a team player with other departments.

Technical: Efficient in trouble shooting problems and configuration. Have basic system configuration concept and knowledge. Assist team if running into technical or installation issues.

Communication: Exceptional/Strongcommunication skills both, written, oral and interpersonal communication skills. Ability to present idea in business-friendly and user-friendly language. Ability to respond effectively to co-workers, clients and management.

Teamwork/Team Player Skills: Strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Thrive in a team environment and work well with others. Enjoy working as a team member as well as independently. Someone that is a team leader in addition to being a team player.

Mathematical & Reasoning: Ability to add, subtract, multiply and divide using whole numbers and decimals.

Computer: Proficient in Microsoft Office (Excel & Word); must be able to navigate the internet efficiently, as well as other industry-specific technology tools used within the organization.

Physical and Environmental Elements:

Physical Demands: Ability to sit continuously for over 1/2 of normal work shift and may require standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and reach with hands and arms for at least 1/2 or more of the normal work shift. Ability to talk and hear continuously. Ability to hear loud, audio sounds and having the ability to receive detailed information through oral communication. Finger dexterity is required frequently for over 2/3 of normal work shift. Ability to frequently lift and/or move items up to 50 pounds or more with assistance.

Vision: Ability to see close range (clear or corrected vision at 20 inches or less), Ability to see at distance (clear or corrected vision at 20 feet or more). Ability to observe an area, being able to see up and down or to the left and right while keeping eyes fixed on a given point (peripheral vision), Ability to see color, depth perception and ability to focus are high in this position.

Work Environment: Position is typically performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone). Although this position seldomly travels, if sent to job sites the conditions are normally in fire stations, where loud alarms and bright lights might occur, dispatch centers, and/or sometimes at construction sites for new builds.

Other Duties:Please note this job description, is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.

Special Requirement:

Pre-Employment skills test may be administrated

Final candidate subject to background check

May be required to work weekends and holidays as business necessitates

Company offers full benefits package of medical, dental, vision, and 401k.

Westnet, LLC., is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, status as a protected veteran, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Westnet, LLC., makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Pay: $95,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• field service installation: 3 years (Preferred)

Work Location: In person

Salary : $95,000 - $110,000