Site Installation Manager

Make an impact

The Site Installation Manager is responsible for directing and completing the installation and commissioning of the Pharmacy Automation products at customer sites. Installation (70%) • Assemble, install, wire, configure and test Pharmacy Automation Solutions. • Direct and coordinate all onsite work performed by Swisslog Healthcare and third-party representatives. • Represent Swisslog Healthcare at on-site customer coordination meetings, and act as the customer’s primary contact for the hardware installation. • Advise and escalate project and installation issues to the broader Pharmacy Automation team and the Project Manager. • Provide technical and installation assistance to the business team as required. • Logs and report issues using established procedures. Training/ Testing Support (20%) • Assist with the connectivity of the automation hardware to the software environment. • Lead the final quality assurance tests on installed equipment and complete all required documentation in the preparation for training activities. • Support the training of customers and internal staff as required. Go-Live Support (10%) • Provide on-site support for go-live activities and coordinate the transition to Customer Care and the Field Service organization. Other • Assist the Customer Care organization with special projects and assignment as requested.

What you need to succeed

• Associate degree (Technical, Vocational or Military Training) or 5 years field service experience on related electro-mechanical products
• Computer Proficient: General office application skills, along with basic troubleshooting of PCs and printers.
• Self-starter and independent- must be able to manage time effectively.
• Demonstrate our core values of Competence, Collaboration, Commitment and Clarity to the team, our customers and across the business.
• Passionate about providing exceptional customer service

Desirable, but not Essential:

• Experience working with systems with high-voltage electrical and transformers

*** This is a high travel position - 80-100%. Must be willing and able to travel extensively. Salary range for this position is $67,000 - $75,000, overtime eligible. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).