What are the responsibilities and job description for the Hotel Manager position at Westmont Group?
DoubleTree Suites by Hilton Melbourne Beach Oceanfront is seeking an experienced, results-driven Hotel Manager to lead the daily operations of our beachfront hotel while providing strategic leadership to enhance guest satisfaction, employee engagement, and overall business performance.
The Hotel Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional service standards, maximizing operational efficiency, and driving profitability. This hands-on leadership role requires active involvement in every department, from guest relations and team development to financial management and strategic planning.
The ideal candidate is a passionate hospitality professional with strong leadership skills, financial acumen, and a commitment to delivering outstanding guest experiences.
Essential Responsibilities
Operations Management
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Administration.
- Ensure smooth and efficient hotel operations while maintaining Hilton brand standards.
- Conduct routine property inspections to ensure cleanliness, safety, maintenance, and service excellence.
- Monitor staffing levels and operational needs to ensure optimal guest service.
Guest Experience
- Foster a culture of exceptional guest service throughout the hotel.
- Respond promptly and professionally to guest concerns, complaints, and service recovery situations.
- Build guest loyalty by ensuring memorable and personalized experiences.
Leadership & Team Development
- Lead, motivate, and develop department leaders and team members.
- Establish performance goals and accountability standards.
- Conduct coaching, performance evaluations, and employee development initiatives.
- Promote a positive, inclusive, and collaborative workplace culture.
Financial Management
- Develop and manage departmental and property budgets.
- Monitor financial performance, revenue trends, labor costs, and operational expenses.
- Analyze reports and key performance indicators to identify opportunities for improvement.
- Support revenue management strategies to maximize occupancy and profitability.
Sales & Business Development
- Collaborate with Sales and Marketing teams to increase occupancy and market share.
- Develop and implement strategies to drive revenue growth and enhance the hotel's competitive position.
- Build and maintain strong relationships with vendors, suppliers, community partners, and business organizations.
Compliance & Safety
- Ensure compliance with all federal, state, and local regulations.
- Maintain adherence to Hilton brand standards, company policies, and safety requirements.
- Oversee risk management initiatives and emergency preparedness procedures.
Qualifications
- Minimum of 3-5 years of hotel management experience, preferably in a full-service hotel environment.
- Previous experience as a Hotel Manager, Assistant General Manager, Operations Manager, or similar hospitality leadership role.
- Strong knowledge of hotel operations, revenue management, budgeting, and financial reporting.
- Proven leadership, team-building, and employee development skills.
- Excellent communication, interpersonal, and conflict-resolution abilities.
- Strong organizational and problem-solving skills with the ability to make sound decisions under pressure.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Experience with Hilton systems and brand standards preferred.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Bilingual skills are a plus.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) Marched Savings Plan
- Paid time off and holidays
- Hilton travel benefits and employee discounts
- Professional development and advancement opportunities
- Supportive and team-oriented work environment
Why Join Us?
At DoubleTree Suites by Hilton Melbourne Beach Oceanfront, we are committed to delivering exceptional hospitality while creating a positive and rewarding workplace for our team members. If you are a motivated hospitality leader who thrives in a fast-paced environment and is passionate about guest satisfaction and operational excellence, we encourage you to apply.