What are the responsibilities and job description for the Assistant Front Office Manager position at Westmont Group?
About the Role:
As the Assistant Front Office Manager, you will be a key leader in overseeing the daily operations of our front office and guest relations teams. You will ensure that our team operates efficiently while upholding the highest standards of service, guest satisfaction, and operational excellence. This leadership role requires both hands-on involvement and strategic oversight, where you will guide and inspire your team to achieve peak performance while delivering a seamless and luxurious guest experience. You will be the leader orchestrating all aspects of the guest experience, ensuring every detail is perfect and every guest feels valued.
What You’ll Be Doing:
Flexibility and adaptability are essential to meeting the dynamic needs of our guests and team. This role will require you to adjust to new challenges and take on varying responsibilities as they arise. Flexibility with scheduling and shift management is key to maintaining the high standards expected at Embassy Suites Nashville Airport
While every day brings something new, here’s an overview of your key responsibilities as a leader:
- Guest Service Excellence: Lead the team in delivering the care that our guests expect. You will be directly involved in resolving guest concerns, identifying trends, and proactively making service enhancements.
- Leadership & Team Development: You will guide the recruitment, training, and ongoing development of the front desk team. Your leadership will inspire and challenge your team to achieve excellence through continuous feedback, coaching, and performance management.
- Operational Oversight: Manage staffing levels and scheduling to ensure the front desk team is always prepared, efficient, and ready to provide exceptional service. You’ll play a crucial role in coordinating operations across departments (e.g., housekeeping, maintenance) to ensure smooth and seamless service delivery.
- Policy & Compliance: Ensure adherence to hotel policies and regulatory requirements, addressing operational or guest service concerns with professionalism and urgency. You will set the tone for high standards of conduct and performance.
- Safety & Security Leadership: Oversee the safety and security of both staff and guests, ensuring compliance with all safety protocols and fostering a secure environment at all times.
- Brand Representation: As a key representative of Embassy Suites, you will ensure that both you and your team maintain a professional, polished appearance and conduct yourselves in a manner that reflects the elegance and sophistication of our brand.
Skills & Qualifications You’ll Need to Bring:
- Exceptional Leadership Skills: With at least 2 years of proven leadership experience in a hotel or hospitality environment, you are comfortable guiding teams, managing performance, and stepping in as a resource for your team during complex or challenging situations.
- Strong Communication Skills: You communicate with clarity and confidence, whether managing your team, engaging with guests, or handling delicate situations. Your leadership style fosters trust and transparency across all levels of the team.
- Strategic Thinker with Strong Problem-Solving Abilities: You’re not just a manager; you’re a leader who can anticipate challenges, create solutions, and keep the team on track even under pressure.
- Exceptional Time Management: With strong organizational skills, you excel at juggling multiple responsibilities, ensuring every detail is managed effectively while remaining calm under pressure.
- Technology-Proficient: You’re well-versed in using hotel management systems to ensure smooth operations and guest interactions. You will utilize these tools to manage everything from guest information to operational tasks.
- Experience: You should have at least 1 year of front desk experience, with a minimum of 6 months in a leadership or supervisory role. A high school diploma or equivalent is preferred.
If you’re a proven leader with a passion for hospitality and a drive to make a meaningful impact, we want to meet you. Join us at Embassy Suites Nashville Airport and help us continue to create exceptional experiences for our guests while leading an exceptional team!
EOE
