What are the responsibilities and job description for the Assistant Front Office Manager position at Hyatt Regency Pittsburgh International Airport?
The Front Office Asst. Manager is responsible for all front desk operation duties, including staff training, inter-department communications, and staff scheduling.
The Front Office Asst. Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel FOM Front Office Manager.
- Responsible for short and long-term planning and the management of the hotel’s Front of House operations
- Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
- Ensures proper staffing levels for customer service goals
- Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
- Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Preferred:
- 3-4 years or more of progressive hotel Rooms Management experience
- 2 years of progressive management experience within the Rooms Division of a mid to large-scale full-service hotel (300 rooms and above)
- Service-oriented style with professional presentations skills
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal, and administrative skills
- Ability to work a flexible shift including nights, weekends, and holidays.
-
Benefits include:
- Medical
- Dental
- Vision
- Paid Sick Time up to 48 hours annually
- Paid Vacation
- Paid Holidays
- Birthday Pay
- Life Insurance
- 401-K
- Room discounts
- Free Hot Meals per shift/Unlimited coffee, tea & soft drinks
- Restaurant/Coffee Shop Discount
- Free Covered Parking
- Free RTD Pass
- Flexible Schedules
- Fast Paced work environment
- Travel Perks & Benefits
- Recognition & Rewards
- Growth Opportunities
Equal Employment Opportunity
Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Source: Hospitality Online