What are the responsibilities and job description for the Account Manager (3729) position at Westmed Ambulance Services?
Position Summary
The Account Manager is responsible for developing, maintaining, and growing relationships with healthcare facilities that utilize interfacility transport (IFT) ambulance services. This role serves as the primary liaison between the company and client facilities, ensuring high-quality service delivery, resolving issues, and identifying opportunities for growth and operational improvement.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned hospitals, clinics, skilled nursing facilities, and other healthcare partners
- Build and maintain strong, long-term relationships with case managers, discharge planners, and administrative staff
- Conduct routine facility visits to ensure service satisfaction and strengthen partnerships
- Address client concerns, complaints, and service issues promptly and professionally
Business Development & Growth
- Identify opportunities to expand service utilization within existing accounts
- Assist in acquiring new clients through outreach, presentations, and proposals
- Monitor market trends and competitor activity within the EMS/IFT space
- Collaborate with leadership on pricing strategies and contract negotiations
Operational Coordination
- Work closely with dispatch, operations, and billing teams to ensure smooth service delivery
- Monitor transport volume, turnaround times, and service levels for assigned accounts
- Communicate client-specific needs, preferences, and protocols to internal teams
- Assist in resolving scheduling or service challenges in real-time when needed
Reporting & Performance Tracking
- Track key performance indicators (KPIs), including transport volume, client retention, and response times
- Prepare regular reports on account activity and performance
- Provide feedback and recommendations to improve operational efficiency and customer satisfaction
Compliance & Documentation
- Ensure adherence to all applicable healthcare regulations, HIPAA requirements, and company policies
- Maintain accurate records of client interactions, agreements, and service issues
Qualifications
Required
- High school diploma or equivalent
- Experience in healthcare, EMS, medical transportation, or account management
- Strong interpersonal, communication, and customer service skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Proficiency with Microsoft Office (Excel, Outlook, Word)
Preferred
- Experience in EMS, ambulance billing, or interfacility transport operations
- Bachelor’s degree in business, healthcare administration, or related field
- Familiarity with hospital discharge planning and case management workflows
Knowledge, Skills, & Abilities
- Strong relationship-building and negotiation skills
- Problem-solving and conflict-resolution abilities
- Understanding of medical transportation logistics and healthcare systems
- Ability to analyze data and make informed decisions
- Self-motivated with the ability to work independently and as part of a team
Salary : $70,000 - $75,000