What are the responsibilities and job description for the Leasing Agent I position at Westland Real Estate Group?
Job Title: Leasing Agent I
Classification: Non-exempt
On-site / Corporate Office: On-site
Direct Supervisor: Community Manager
The Leasing Agent presents and leases properties to prospective lessees. The goal is to scout potential clients, turn them into Residents, and achieve high occupancy rates.
Acting as the Westland’s representative on-site makes this a key position, where the primary duties are to greet clients, to professionally present all features and benefits of their assigned community, and properly secure lease agreements from qualified prospective residents. It is extremely important for us that our Leasing Agents be customer service-oriented and strive to make current residents feel welcome in their community and comfortable in their home.
Classification: Non-exempt
On-site / Corporate Office: On-site
Direct Supervisor: Community Manager
The Leasing Agent presents and leases properties to prospective lessees. The goal is to scout potential clients, turn them into Residents, and achieve high occupancy rates.
Acting as the Westland’s representative on-site makes this a key position, where the primary duties are to greet clients, to professionally present all features and benefits of their assigned community, and properly secure lease agreements from qualified prospective residents. It is extremely important for us that our Leasing Agents be customer service-oriented and strive to make current residents feel welcome in their community and comfortable in their home.
Experience:
- General office, customer service, and sales skills.
- Computer literate, including Microsoft Office and other various operational programs; Knowledge of Entrata a plus.
- Ability to read and interpret documents such as Rental Application, Rental Agreement, Policies and Procedures, Resident Rules and Regulations, Safety Rules, Maintenance Instructions and Procedural Manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to calculate figures and amounts such as discounts, commissions, pro-rations, and percentages.
- Min.1 year leasing experience
Education:
- High school diploma or general education degree (GED); B.A. is preferred.
Personal Competencies:
- Integrity; competence; creativity; professionalism; customer-focused; articulate; detail-oriented/organized; strong customer service skills; high degree of flexibility and tolerance for change.
Additional Requirements:
- Excellent interpersonal skills and ability to deal effectively with persons from diverse socioeconomic and ethnic backgrounds. Knowledgeable telephone and sales techniques.
Job Duties and Responsibilities:
Administrative-
Administrative-
- Meet and greet prospective residents; Determine customer’s needs and preferences, and professionally present community and unit while communicating benefits of features and amenities; Conduct tours of community and show units. Explain rental criteria and determine if the Prospects meet requirements prior to applying.
- Prepare and execute Lease Agreements in accordance with Westland Real Estate Group’s property standards and State regulations. (a minimum of 5 new leases a month is required)
- Fully informed of current rental rates, sizes, locations and all amenities of property.
- Responsible for maintaining work areas and offices in a clean and orderly manner.
- Responsible for ensuring the model unit is clean and presentable.
- Responsible for proper upkeep of all prospective rental applications, resident and property files.
- Review and accept completed rental applications. Conduct credit checks, rental verifications, employment verifications to qualify potential renters according to Westland’s criteria.
- Conduct all business in accordance with Westland Real Estate Group’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other Federal and State laws.
Resident Acquisition and Retention -
- Responsible for maintaining a professional appearance and attitude at all times.
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Determine the needs, living standards and economic viability of prospect customers.
- Promptly submit a maintenance Service Request and inform the maintenance team.
- Answer questions for residents about community, repairs, rent, rules, etc.; Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis; Ensure proper maintenance and inspect properties periodically
- Ensure apartment is ready for resident’s use upon agreed move-in date
- Stay knowledgeable of the property’s market status
- Provide information to existing and prospective Residents on all aspects of properties (expansions, zoning, etc.)
- Negotiate leasing terms and conditions
- Collect application fees, security deposits and rent payments in a timely manner
- Inform residents of any changes to the Rental Agreement or upcoming problems with the property, using Westland Real Estate Group’s designated forms and procedure checklists
- Follow up with prospective renters; Using the CRM system used by property to follow up and reach out to prospective Residents on a daily/weekly basis
- Monitor use of community facilities, including laundry, mail and fitness center
- Actively coordinate all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options
- Responsible to play an active role in the renewal process
- Responsible for reporting unusual or extraordinary circumstances regarding the property or residents
- Responsible for assisting Assistant Manager in collection of delinquent rents.
Marketing-
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Advertise available properties using a variety of media and promoting materials available by Westland Real Estate Group’s Marketing Department; Responsible to communicate with Marketing Department at least once per week
- Post Craigslist ads daily (using Marketing Department materials)
- Assist in placing, removing/updating banners, balloons, signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc. (this may require extended periods of walking and/or climbing stairs)
- Conduct market surveys and shop competitive communities either in person or via phone
- Inspect model units and “market ready” vacancies daily to insure cleanliness
- Update online advertising to reflect current market pricing on a daily basis
Safety Responsibilities:
- Learn and ensure compliance with all company, local, state and federal safety rules
- Ensure that unsafe conditions are reported and corrected in a timely manner.
Benefits:
Westland takes pride in its team members and proudly offers the following benefits:
Westland takes pride in its team members and proudly offers the following benefits:
- Medical (dependent coverage options as well)
- Dental (dependent coverage options as well)
- Vision (dependent coverage options as well)
- Life Insurances (dependent coverage options as well)
- Short Term Disability Insurance
- Long Term Disability Insurance
- 401K with employer matching
- 6 Sick Days a year
- 10 Vacation Days a year to start
- Paid Holidays
- Rent Discounts and More!
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
All applicants being considered for employment must pass a background check, drug screening and any other applicable pre-employment screening.
Westland Real Estate Group is an equal opportunity employer.
All applicants being considered for employment must pass a background check, drug screening and any other applicable pre-employment screening.
Westland Real Estate Group is an equal opportunity employer.
